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Advice & Benefits

How Do I Make a Claim?

It's best to claim straight away, if you delay you may lose benefit.

You can claim up to 13 weeks before you become entitled to Council Tax Support. So if you know you are moving to a new address soon, you can claim Council Tax Support.

To get an idea of how much Council Tax Support you might be entitled to please use the on-line calculator.

Contact the Council's Customer Contact Centre for a claim form using the address and telephone number below or print off a claim form listed in the Useful Documents section at the bottom of this page:

The Guildhall
Newcastle Borough Council
High Street
Newcastle-under-Lyme
ST5 1PW

Telephone: 01782 715500

Alternatively, you may call into Kidsgrove Town Hall, Liverpool Road, Kidsgrove.

If you claim Income Support or Jobseeker's Allowance the Jobcentre will complete an application form over the telephone with you and forward it to the council on your behalf. 

If you are in receipt of Pension Credit (Guarantee and/or Savings Credit) the Pensions Service will complete an application form over the telephone with you and forward it to the council on your behalf.

Supporting Evidence 

It is important that we can be sure of your identity when you make a claim.  We will ask for two separate forms of identity for yourself and partner e.g. driving licence, passport, birth certificate.

We will also need to verifiy National Insurance numbers.

You will need to provide documentary evidence for all income and capital declared on the claim form for both yourself and partner together with income evidence for all non-dependants.  Documents that are usually required are listed below:

  • Benefit award letters e.g. Tax Credits, Child Benefit etc
  • 5 weekly/2 monthly consecutive wage slips
  • Bank statements to cover 3 months for all accounts held/savings certificates/premium bonds
  • Tenancy agreement, rent book, rent receipts
  • Evidence of occupational pensions
  • Student grants/loans award letters

Important: Please note all documents must be originals, we do not accept photocopies.

If you live in rented accommodation you will also need to complete a Housing Benefit Rent Details Form. If you rent from a private landlord you will also need to complete the Local Housing Allowance Payment Details Form. Both forms can be found under Useful Documents at the bottom of the page.

If you are unable to provide evidence of your wages or benefits received you can print off a Certificate of Benefits received or a Certificate of Earned Income listed under Useful Documents at the bottom of the page.

Please read the form carefully before completing. Every question on the form must be answered, and you must provide all the evidence necessary. If you fail to do so, you will be asked to provide further information and this could lead to a delay in your claim being processed.

If you do not provide all the required evidence when you initally make the claim the Council will allow you one calendar month to provide any outstanding information.  Once you have provided all the information needed to support your claim the Council will aim to process it within 14 days.

If you require help in completing the form or have any questions in relation to applying for help towards your Council Tax please contact the Revenues & Benefits Section on 01782 715500.

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  • Last Updated: 17 April 2014
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