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Advice & Benefits
How Do I Make a Claim?
You can claim up to 13 weeks before you become entitled to Housing Benefit. So if you know you are moving to a new address soon, you can claim Housing Benefit. You will not usually receive any money before you move in.
Contact the Council's Customer Contact Centre for a claim form:
The Guildhall
Newcastle Borough Council
High Street
Newcastle-under-Lyme
ST5 1PW
Telephone: 01782 715500
If you claim Income Support or Jobseeker's Allowance the job centre will complete and application form over the telephone with you and forward it to the council on your behalf.
If you are in receipt of Pension Guarantee and/or savings credit the Pensions Service will complete an application form over the telephone with you and forward it to the council on your behalf.
It is important that we can be sure of your identity when you make a claim. We will ask for two separate forms to identity and look at any official documents you have to support the information you give.
Please read the form carefully before completing. Every question on the form must be answered, and you must provide all the evidence necessary. If you fail to do so, you will be asked to provide further information and this could lead to a delay in your claim being processed.
