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Advice & Benefits

Citizens Advice Bureau

The Citizens Advice Bureau Service gives free, confidential, impartial and independent advice on a range of subjects, including debt, benefits, housing, legal matters, employment, immigration and consumer issues. Bureau are open to everyone regardless of race, gender, sexuality or disability.

If you are seeking advice you can find on-line information at the Citizens Advice Bureau Advice Guide website .

If you live outside the Borough you can find details of your nearest Citizens Advice Bureau by searching the Citizens Advice Bureau Directory Search .

Newcastle-under-Lyme Citizens Advice Bureau


25-27 Well Street

Contact Details

Telephone 0844 4994115

Staffordshire Advice Line 08444 111 444
Fax 01782 713202

Opening Hours:

Monday 10am - 2pm
Tuesday 3pm - 8pm
Thursday 3pm - 8pm
Friday 10am - 2pm

Telephone Advice Line Hours:

Monday and Thursday 9am - 5pm
Tuesday and Wednesday 9am - 8pm
Friday 9am - 4.30pm

Access details:

Wheelchair Access to bureau
Wheelchair Access to interview room
Internal handrails
Induction loop

Specialist services:

Debt and Welfare Benefits

                                                            Tribunal/Advocacy - Disability appeal
                                                            Housing - Housing Benefit Review Boards - debt
                                                            Tribunal/Advocacy - Medical appeal
                                                            Community Care - Mental Health - patient and support
                                                            Money/debt - representation
                                                            Tribunal/advocacy - Social Security appeal

Languages: German

Kidsgrove Citizens Advice Bureau


The Town Hall 
Liverpool Rd
Kidsgrove Rd

Opening Hours:

Monday 2pm - 4pm
Thursday 10am - 12pm 

Access details:

Wheelchair Access to bureau
Induction Loop
Text Phone


Outreach advice at Madeley GP Surgery, Moss Lane, Madeley.

A drop-in advice session will take place at each venue on alternative Wednesday's 9.00am-12.00 noon.

For further information please telephone 01782 631846 or see venue notice board for details.

Specialist services:

as Newcastle-under-Lyme

All mail should be addressed to:

Newcastle-Under-Lyme Citizens Advice Bureau
25-27 Well Street
Staffordshire ST5 1BP

Contact Details:

Telephone: 0844 4994115

Fax 01782 713202

Staffordshire Adviceline 08444 111 444                                                          


Debt Management

A debt management plan (link opens in a new window) may be the best way for you to get your finances back on track. 

A third party will negotiate with your creditors to agree a single reduced monthly payment to be split between them. 

Many debt management companies offer this service - but often, their charges come out of the payment you make. 

Make sure that you get professional and impartial debt advice before making any decisions about the most effective way to deal with your debt problem. 

The Consumer Credit Counselling Service (link opens in a new window) are the UK's leading debt charity. They offer fee-free debt management plans, free debt advice and expert help with IVA's (opens in a new window) and bankruptcy.

Their online service, Debt Remedy (opens in a new window), provides anonymous help 24 hours a day.

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