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Contact Us

This page provides information on ways to contact Newcastle Borough Council.

The main Council address is:
Newcastle Borough Council
Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG

Contact the Council by telephone

You can call us Monday to Friday between 8.30am – 5.00pm
The Council is closed Saturdays and Sundays.
The Contact Centre is open 9am to 5pm Monday to Friday
The main Council telephone number is (01782) 717717
Send a text message to the Council on 07800 140048
Telephone numbers for Council departments are also provided on this website.
There are answerphone facilities available outside of these hours if you wish to leave a message.
Out of hours emergency calls: (01782) 615599
Please also see other Emergency and useful numbers

The main Council email address is webmaster@newcastle-staffs.gov.uk
The Contact Centre email address is customerservices@newcastle-staffs.gov.uk
You can contact the Council online using our enquiry form
Email addresses for Council departments are also provided on this website.
Please also see information about ‘Having Your Say', including details of consultations the Council has undertaken.

The main Council address is:

Newcastle Borough Council
Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG

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