Newcastle Borough Council - Celebrating Success

Council & Democracy

Council Performance

Celebrating Success

“Newcastle-under-Lyme Borough Council performs well. It works successfully, both on its own and with partners to tackle issues that are important for local people”

Source: The Audit Commission

We are constantly trying to improve the quality of the services we provide to our residents and our excellent services have recently been recognised by a number of external organisations. The Audit Commission also said “ Overall, the council has a good level of success in improving outcomes in most of the areas seen as important locally. This is reflected in the fact that the level of satisfaction with how the council runs things in Newcastle-under-Lyme is higher than most other areas.”

We are an organisation that values its staff and recognise that they are our biggest asset.

Here are some of our achievements:

Use of Resources- most improved

Most improved district council in the country. In December 2009 we achieved Level 3 (Performing Well)

In 2005/06 we were in the bottom 10 per cent nationally in terms of Use of Resources scores. We were one of only 17 district councils that scored at Level 1 – the lowest.

Of those 17 districts, three are no longer in existence. But of those that remain, none has managed to move to a Level 3 in the Audit Commission’s latest – and much harder test – the Organisational Assessment.

The Municipal Journal 2010 Achievement Awards

‘commended’ in the Best Achieving Council category

The Sunday Times Best Place Survey

The council was placed in 71^st position out of over 200 public sector organisations that took part, with the judges identifying that we are “one to watch”.

Investors in People – Gold Award 2009

Investors in People is based on practical experience of organisations who have improved performance by investing in their employees’ development while also striving for continuous improvement and excellence. The council met 174 out of 196 of the evidence requirements during the assessment and was the first organisation from the public or private sector to achieve Gold status at the first attempt.

The Improvement and Development Agency (IDeA)

The Improvement and Development Agency (IDeA) recently awarded us Level 3 in the Equalities Standard for local government which helps councils to set targets to eliminate barriers that create disadvantage associated with age, disability, gender, race, religion/belief and sexual orientation.

Double Tick for Positive about Disabled People

The double tick symbol is a means of communicating to the people we employ and disabled people who might be interested in applying for work at the council that we have a positive approach to employing disabled people.