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How can we help?

This page provides information on how to get the most out of Newcastle Borough Council’s website and ways in which this site can help you find the information and facilities you need.

About this website

This website provides a comprehensive source of information about Newcastle Borough Council and its services and serves to promote Newcastle-under-Lyme and the surrounding areas as an innovative and interesting area to live, visit and invest in.

This site has been designed to be fully accessible for all users, including users who may be visually impaired or disabled.

The site conforms to the guidelines published by the World Wide Web Consortium (W3C) , the body which exists to promote the evolution and interoperability of the Worldwide Web.

Are you a new user of the Internet?

This website does not provide basic information about computers, networks and the Internet. However, if you are new to this subject a good place to start is the BBC WebWise site.

For advice on how to use the Internet please visit a UKonline centre. These have been set up to help everyone in the UK who wants to learn how to access to the Internet.

BBC WebWise
www.bbc.co.uk/webwise

UKonline Centres
http://www.ufi.com/ukol/

Using the site

Information and online facilities available on this site can be accessed in the following ways:

• Using the content navigation menu to link to the main content sections on the site, such as Advice, Benefits and Emergencies , Business and Health and Social Care .
• Site Map page which contains an overview of the website sections and links to all content areas.
• A - Z Council Services , which provides links to Council services information in alphabetical order.
• Entering a keyword into the website search facility .
• Linking to the frequently asked questions facility .

Please also see accessibility information for this website, which explains the accessibility features we have used to ensure the site is as accessible as possible to users with impairments and their adaptive technology.

Contacting the Council

The main Council address is:
Newcastle Borough Council
Civic Offices
Merrial Street
Newcastle-under-Lyme
Staffs
ST5 2AG

Telephone 01782 717717
E-mail: webmaster@newcastle-staffs.gov.uk

Viewing Adobe Acrobat PDF and Microsoft Word documents

Information about how to view Adobe Acrobat PDF and Microsoft Word documents

Viewing Media Files

Information about how to view Media files provided on this website

Where do I find information about...?

Useful links to key information on the Newcastle Borough Council website