Strategic Housing Services

Please take a few minutes to share your views about the Strategic Housing service. Your views will help us to prioritise service improvement and to ensure that we are delivering an excellent service to you.

Please note that all information we receive will be kept strictly confidential and only used to monitor the service provided.

Please indicate how satisfied or dissatisfied you are with the below elements of the Strategic Housing service   (Please select a score where 1 is "VERY DISSATISFIED" and 10 is "VERY SATISFIED")
	N/A		1		2		3		4		5		6		7		8		9		10
Staff are easy to contact
Staff provide good advice and guidance
Staff provide clear, concise and quality information
Staff respond quickly to enquiries
Enquiries are dealt with to your satisfaction
There is a good working relationship with staff
Staff  are professional
Staff are innovative
The Housing Strategy is forward looking and ambitious
The Housing Strategy is clear and concise
There are sufficient opportunities to give views on the draft Strategy
Meetings and relevant paperwork are organised effectively
Information is easy to locate on the Council website

Now we would like to know how important or unimportant these elements of the service are to you. Please click on the one that is most important to you first. Then score all others in relation to this score. (Please select a score where 1 is "VERY UNIMPORTANT" and 10 is "VERY IMPORTANT")
	1		2		3		4		5		6		7		8		9		10
Staff are easy to contact
Staff provide good advice and guidance
Staff provide clear, concise and quality information
Staff respond quickly to enquiries
Enquiries are dealt with to your satisfaction
There is a good working relationship with staff
Staff  are professional
Staff are innovative
The Housing Strategy is forward looking and ambitious
The Housing Strategy is clear and concise
There are sufficient opportunities to give views on the draft Strategy
Meetings and relevant paperwork are organised effectively
Information is easy to locate on the Council website

About you: These questions are optional but it would help us if you could provide some information about yourself so that we can be sure we are providing equal services to all of our customers.

Are you male or female?

Male

Female

What is your age?		Under 18		45 - 54
		18 - 24		55 - 64
		25 - 34		65 - 74
		35-44		75+

Do you have any long-standing illness, disability or infirmity that limits your activities in any way?

Yes

No

To which of these groups do you consider you belong?		White British		Black Caribbean
		White Irish		Black African
		White Eastern European		Indian
		White Gypsy / Traveller		Pakistani
		Mixed Caribbean		Bangladeshi
		Mixed African		Chinese
		Mixed Asian		Other

If other, please state

Please use this space for your additional comments about the service:

Thank you for taking part in this survey.