Transport & Streets

Report a problem

To report a problem with roads please either:

•  log an enquiry report online or,
• call the CLARENCE helpline on 0800 23 23 23 free between 8am and 6pm or,
• Email: clarence@staffordshire.gov.uk

Staff will ask you a few brief questions on the type of problem and its location.

From this information a report will immediately be sent for action. When your details are taken, your complaint will get a unique reference number, so you can track its progress.

The Staffordshire Clarence Contact Centre is open between 8am and 6pm Monday to Friday.

Reporting out of hours 

If you wish to report an urgent or emergency highway defect or fault outside the Clarence Contact Centre opening hours which need to be attended to urgently, please ring 08700 555500 .  

You will be asked to quote a pager area number, as a call sign, to enable the relevant duty superintendent to be contacted.

• For defects in Newcastle District please quote AREA 6

Online Roadwork Updates

Staffordshire County Council provide an online 'live' update of roadworks that are currently underway and roadworks that are planned for the upcoming months.

This can be accessed using the link provided below.

View the online roadworks facility

Further Information

Roads, pavements, street lights and signs, road drains, traffic lights in the Borough are maintained by Staffordshire County Council Highways Department. There are over 3,077 miles of roads, over 100,000 road lighting units and illuminated signs and 270 pedestrian and traffic control facilities maintained by Staffordshire County Council.

Further information about Highways can be found on the Staffordshire County Council website.

• Staffordshire Highways Roadwords