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Transport & Streets
Roads
Report a problem
To report a problem with roads please either:
- log an enquiry report online or,
- call the Contact Centre helpline on 0300 111 8000 between 8am to 8pm Monday - Thursday, 8am to 6pm Friday and 9am to 1pm Saturday or,
- Email: highways@staffordshire.gov.uk
Staff will ask you a few brief questions on the type of problem and its location.
From this information a report will immediately be sent for action. When your details are taken, your complaint will get a unique reference number, so you can track its progress.
Reporting out of hours
If you wish to report an urgent or emergency highway defect or fault outside the Contact Centre opening hours which need to be attended to urgently, please ring 08700 555500 .
You will be asked to quote a pager area number, as a call sign, to enable the relevant duty superintendent to be contacted.
- For defects in Newcastle District please quote AREA 6
Online Roadwork Updates
Staffordshire County Council provide an online 'live' update of roadworks that are currently underway and roadworks that are planned for the upcoming months.
This can be accessed using the link provided below.
View the online roadworks facility
Further Information
Roads, pavements, street lights and signs, road drains, traffic lights in the Borough are maintained by Staffordshire County Council Highways Department. There are over 3,077 miles of roads, over 100,000 road lighting units and illuminated signs and 270 pedestrian and traffic control facilities maintained by Staffordshire County Council.
Further information about Highways can be found on the Staffordshire County Council website.
