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Citizens Advice

The Citizens Advice Service gives free, confidential, impartial and independent advice on a range of subjects, including debt, benefits, housing, legal matters, employment, immigration and consumer issues. Citizens Advice is open to everyone regardless of race, gender, sexuality or disability.

If you are seeking advice you can find on-line information at the Citizens Advice Guide website (External Link).

If you live outside the borough you can find details of your nearest citizens advice Office by searching the Citizens Advice local to you web page (external link).

Newcastle-under-Lyme Citizens Advice Office

25-27 Well Street

Contact Details

Telephone 0844 4994115

Staffordshire Advice Line 03444 111 444
Fax 01782 713202

Opening Hours:

Monday 10am - 2pm
Tuesday 3pm - 8pm
Thursday 3pm - 8pm

Telephone Advice Line Hours:

Monday and Thursday 9am - 5pm
Tuesday and Wednesday 9am - 8pm
Friday 9am - 4.30pm

Access details:

Wheelchair access to Office
Wheelchair access to interview room
Internal handrails
Induction loop

Specialist services:

Debt and welfare benefits

  • Tribunal/advocacy - disability appeal
  • Housing - Housing Benefit review boards - debt
  • Tribunal/advocacy - medical appeal
  • Community Care - mental health - patient and support
  • Money/debt - representation
  • Tribunal/advocacy - Social Security appeal

Languages: German

Kidsgrove Citizens Advice Office

The Town Hall
Liverpool Rd

Opening Hours:

Monday 2pm - 4pm
Thursday 10am - 12pm

Access details:

Wheelchair access to Office
Induction Loop
Text phone

A drop-in advice session will take place at each venue on alternative Wednesdays 9am-12 noon.

For further information please telephone 01782 201234 or see venue notice board for details.

Specialist services:

All mail should be addressed to:

Newcastle-Under-Lyme Citizens Advice Office
25-27 Well Street
Staffordshire ST5 1BP

Contact Details:

Telephone: 0844 4994115

Fax 01782 713202

Staffordshire Adviceline 03444 111 444                                                          

Debt Management
A debt management plan (external link) may be the best way for you to get your finances back on track.

A third party will negotiate with your creditors to agree a single reduced monthly payment to be split between them.

Many debt management companies offer this service - but often, their charges come out of the payment you make.

Make sure that you get professional and impartial debt advice before making any decisions about the most effective way to deal with your debt problem.

The Consumer Credit Counselling Service (external Link) are the UK's leading debt charity. They offer fee-free debt management plans, free debt advice and expert help with IVAs (opens in a new window) and bankruptcy.

Their online service, Debt Remedy (external Link), provides anonymous help 24 hours a day.

Last updated 18 April 2017

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