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Corporate Remote Access

Service Notices

All services operating normally.  If you experience difficulties, contact the ICT Service Desk on 01782 742154 for further assistance.

General Requirements

Before you can access our corporate systems remotely you will need to have:

  • Been setup by ICT with remote access privilages
  • Your two factor authentication device
  • A suitable broadband connection (our systems work best with at least 3mb bandwidth)

Remote Access for Staff

Corporate Devices

Further information about how to setup your device at home and access corporate services can be found below:

Laptops Chromebooks Wyse Box
Setting Up Setting Up Setting Up
Logging On Logging On Logging On

App / SMS / Call

App / SMS / Call

App / SMS / Call

Please be aware that for corporate laptop users, performance when retrieving and saving files will not be as quick as when you are in the office.

Personal Devices

If you are using your own equipment you will need to use Chrome as your web browser.   You should also ensure that your device has up-to-date antivirus software and that its software is regularly updated.

If you do not have a virus checker, you can register for Sophos Home for free (PC or Mac).  

Click Here to Log In (Staff Only)

When logging in using a personal device, follow the guidance for Chromebooks in the table above.

Remote Access for Councillors

Click Here to log into Outlook Web Access (Email Only)

Click Here to log into our remote PC service (you need to be setup for this in advance)

Other Services and Further Support

Self Service Portal - Staff and Councillors only

To use this service you must:

  • Have pre-registered for the service
  • Have your authentication device available
  • Know the answers to your authentication questions.

If you require further support you can contact the ICT Service Desk on 01782 742154.  

Support is available Monday to Friday, 8:30am to 5pm (excluding public holidays).

If you don't already have an up-to-date Antivirus application, you can register for Sophos Home and download it for free.  The service is web-based and once installed, will automatically protect your PC or Mac.

Sophos Home - Free Antivirus Software

Please note - ICT does not offer support for Sophos Home.


Last updated 05/08/2020

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