Noise - Alarms

REGISTER YOUR ALARM HERE 

 

If you wish to complain about noise from an alarm, please contact us on 01782 742590.

We are currently unable to provide an emergency call out service to deal with alarms which activate in the evening or at weekends. However, we will aim to respond during the next working day.

 

Advice for owners of alarm systems

  • Ensure that your alarm has an automatic cut-out device fitted which silences the alarm and sirens after 20 minutes for a property alarm and 15 seconds for a vehicle alarm
  • Have your alarm system fitted and maintained by a specialist
  • Register at least two key holders for your property alarm with the council. - register here - it's free

Advice if you are affected by an alarm

Alarms installed on a premises

If you are disturbed by a continually ringing alarm, the Council can take action to silence it. You must identify the premises on which the alarm is sounding if you can. If it is on a neighbour's property ask around to see if anyone knows where they might be. Check to see if there is a number on the alarm box as sometimes the alarm company may have a service contract.

If a key-holder can't be contacted and an officer believes that the alarm is causing an unreasonable annoyance to people living or working nearby, we will attempt to silence the alarm as soon as we can.

If we need to force entry to silence the alarm we can only do this once we have a magistrates warrant. We may not be able to obtain a warrant the same day.

Fire alarms

If the noise is from a fire alarm, these can only be silenced by the Council if we are satisfied a statutory noise nuisance is being caused, following which an abatement notice will be served. If we need to gain entry to silence the alarm we can only do this once we have a magistrates warrant. We may not be able to obtain a warrant the same day.

Vehicle alarms

We would suggest that you speak to the vehicle owner if their alarm is causing a problem.

If the vehicle is parked on land, the alarm can only be silenced by the Council if we are satisfied a statutory noise nuisance is being caused, following which an abatement notice will be served. If we need to gain entry onto land to silence an alarm we can only do this once we have a magistrates warrant. We may not be able to obtain a warrant the same day. We may also need to involve the services of an auto electrician or have the vehicle towed away.

If the vehicle is parked on the highway the alarm can only be silenced by the Council if we are satisfied a statutory noise nuisance is being caused, following which an abatement notice will be served giving a reasonable time to abate the nuisance. If we need to silence the alarm we may need to involve the services of an auto electrician or have the vehicle towed away.

Advice if your alarm has been silenced by the Council

Property alarms

  • Details of the action taken by the Council will have been left at your address. The alarm system will not have been reset by us.
  • You will be invoiced for the full costs incurred by the Council in silencing your alarm.
  • If the locks have been changed, new keys can be collected from the council (contact details here) with valid identification and proof of ownership or occupation of the property (a drivers licence is suitable).
  • Register at least two key-holders for your alarm with the council. - register here - it's free!
  • Rectify any problems which may have caused your alarm to sound before reactivating the system.
  • Ensure your alarm is fitted with a 20 minute cut-off device

Vehicle alarms

  • If your vehicle has been towed away, details of the storage location and collection arrangements will be left with Staffordshire Police - contact 101
  • If your alarm has been silenced and the vehicle left in place, you will be invoiced and liable for the full costs incurred by us
  • When collecting your vehicle you will need to prove ownership, and also pay all costs incurred by the Council before the vehicle can be released. If you do not collect your vehicle you will still be liable for all costs including daily storage fees.

Last updated 11 September 2018

 
 
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