To make a complaint about Odours use this online form
Please note we cannot investigate complaints about domestic cooking smells.
If your complaint is about odours from Walleys Quarry Landfill, Cemetery Road, Silverdale please contact the Council using the report it link above. You can also contact the Environment Agency on 0800 807060 and the landfill site on 01782 799313.
We are currently unable to provide an emergency call out service to deal with incidents which occur in the evening or at weekends. However, we will aim to respond during the next working day.
In this section:
Complaints about odours are investigated under Part III of the Environmental Protection Act 1990. A statutory odour nuisance is something which is so offensive and prolonged that it significantly interferes with the enjoyment and use of the affected property.
Many things can affect whether an odour would be considered a statutory nuisance: time of day the odour occurs, how long it is a problem for, the type of smell and its effects, the character of the area. For example, in the countryside it is reasonable to expect odour from farming activities.
Unfortunately, odour is not something which can be measured. Judgement of whether or not odour constitutes a statutory nuisance can take time especially if the occurrence of the odour is unpredictable and only apparent for short periods of time.
The types of odour problems that we are able to deal with are restricted to the following:-
- fumes from boilers
- smoke from bonfires or chimneys
- accumulations of waste
- odour arising from the manner in which animals are kept
- filthy premises
- odour from industrial, trade or business premises, including premises such as restaurants and takeaways
We cannot deal with cooking odours from domestic premises.
Odour complaints can sometimes relate to the storing and spreading of bio-solids (sewage sludge), animal manure and slurries (muck spreading).
The general practice of incorporating manure and bio-solids into agricultural land is a legitimate practice and is considered the best option for disposal. The spreading of pre-treated sewage sludge is also a perfectly lawful activity and considered the best practicable environmental option for disposal of such wastes.
Spreading is recognised as standard agricultural practice and odour must be expected from time to time. However, spreading should always be undertaken in accordance with the best practice guidance given in the DEFRA Code of Good Agricultural Practice.
The guidance advices about the weather conditions that would be appropriate for spreading, days and times to avoid, and the need for the land to be cultivated soon after spreading.
If we become aware of unacceptable odours produced by spreading agricultural materials, an officer will investigate the source to ensure that the code of practice is being complied with.
We will not usually consider complaints unless the odour persists for at least 24 hours after spreading has been completed.
Commercial kitchen extraction systems
Although it is not possible to completely remove all odours, planning conditions generally prevent odour nuisances occurring from commercial kitchens.
If you feel that odour from a commercial kitchen, such as a restaurant or pub, is having an unreasonable effect on the enjoyment of your property please contact the environmental protection team for advice.
We will try to assess whether the offending kitchen is operating what is known as "best practice methods". For example, is the extraction system suitable for the types of food and quantities of foods being cooked, taking into account reasonable cost? We may be able to take action under the Environmental Protection Act 1990 or the Licensing Act 2003 if the premises is licenced by the Council.
DEFRA's guidance on the control of odour and noise from commercial kitchen exhaust systems gives odour (and noise) control advice for commercial kitchens. It also outlines what should be submitted to the planning department when applying to change the extraction system in a commercial kitchen.
Industrial, trade and business activities
We regulate certain types of business to keep any air pollution (including odour) that they may cause to a minimum.
Under the Environmental Permitting Regulations 2010, certain businesses must get a permit from us. This permit will set out conditions to be applied, including ways to prevent odours produced by their activities from causing a nuisance.
If you do experience problems with odours from businesses, contact the environmental protection team for advice. We may need to refer your complaint to the Environment Agency as permits for larger industrial activities are issued and enforced by them.
If we can't solve the problem by enforcing the conditions of the permit, we may be able to take action under the Environmental Protection Act 1990.
Last updated 25 September 2019