Home > All Services > Environment > Pest Control > Pest Control Standard Terms and Conditions

Pest Control Standard Terms and Conditions

Service Terms and Conditions

The Services We’ll Provide

The council will use suitable and sufficient appropriately placed materials approved under the Control of Pesticides Regulations and associated regulations / codes of practice together with other means as found necessary.

The council will consider the environmental impact when selecting an appropriate treatment methodology. Treatment will be based on site survey and will consider: whether the problems could be resolved through improved hygiene, proofing, or use of traps, without the need for rodenticides; appropriate bait type and active ingredient; optimum positions for baits, considering the need to identify risks to and protection of non-target animals/wildlife and limit human interference; and an appropriate number of site visits to check baits and remove rodent bodies.

The council will make the agreed number of site inspections, an appropriate number of bait checks, and any further visit requested by the client, to the limits stipulated within the service level selected. 

‘Site Inspections’ means: Thorough inspection of the site, checking for signs of pests and providing advice on cleaning and repairs necessary to prevent infestation.  These visits will be made at regular intervals throughout the year.  You can book specific dates for these visits if you want to accompany the officer during their checks

‘Bait Checks’ mean: Additional visits to check baits continue to be required are adequately topped up if needed, and remain safe. These visits will be made at the pest control officer’s discretion, as required, and up to the maximum number stated

‘Insect Treatments’ mean: a treatment for insect pests such as wasps fleas or ants.  These visits can be made when requested by the client.  Each visit has a maximum time on site of 45mins.

‘Extra visits’ are further visits, over the numbers specified in the agreement, at the discounted rate published. These may be used for additional insect treatment etc. Each visit has a maximum time on site of 45mins.

The council seeks to effectively control pest numbers but does not guarantee the total eradication of the pest and shall not be liable for any loss or damage caused by continuing infestation.

The council shall not be responsible for any loss or damage (other than death or personal injury to humans) arising out of the provision of the service howsoever caused.

The client will co-operate with the council and afford all necessary access to enable the efficient performance of the service and will carry out such work of proofing against the pest and the removal of refuse as the council may require.  For their own safety the client will not interfere with placed poisons.

The client will make the council, and its attending officer, aware of any significant risks to their safety whilst at the client’s site and any procedures they should follow.  Risks may include those from equipment, site traffic, processes or asbestos. 

The council will provide appropriate safety data sheets for the materials it uses as part of a treatment record book.  The client will ensure that this information is incorporated into their site health and safety records and that their staff are appropriately briefed.

The treatment book must be made available to the officer, for update, each time they visit.  The council reserves the right to charge £20 inc VAT for the replacement of lost treatment books.

In the event of loss or damage to bait stations or other equipment used on site the council shall reserve the right to make additional charges for replacement items of equipment deemed necessary to maintain effective control of the pests stated.

All materials and baits used at the site remain the property of the borough council, and the authority reserves the right to remove these materials at any time. Materials will be removed 28 days after the final visit has been made unless the agreement has been renewed within that period.

Where access to recover materials and baits is declined by the client, the council will charge the client the costs it incurs replacing these items and the client will become liable for maintaining them in a safe condition, and ultimately arranging for their correct disposal.


Consumer Contracts Regulations 2013 allows you to cancel this contract provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.  We consider this 14 day period commences when our first treatment visit occurs. If you cancel within this period we will either refund payment in full, or cancel any pending invoice.  To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement including details of your name, treatment site address, and contact details so we may confirm receipt of your request.

The client may terminate the agreement at any time after the first 14 days, by advising the council that it services are no longer required.  Where an agreement is cancelled, after the first 14 days, no refund will be made.

The council reserves the right to terminate the agreement with 30 days’ notice, if it is unable to deliver the service agreed.  In such cases the council will refund  pro rata the charge paid, based on the period of the agreement remaining and the number of Site Inspections, Bait Checks and Insect Treatments (where appropriate) which are unused.

Force Majeure 

Neither party shall be responsible for any failure or delay in the performance of their obligations under this Agreement because of circumstances beyond their reasonable control.

Payments & Payment Defaults

Should the client default on payment, including late payment of instalments, the full price is payable and will be recovered.  The client will be advised in writing of the sum due. We will suspend all services until full payment has been made.  Where payment has been outstanding for more than 28 days, we may engage a collections agency to pursue the debt.  Costs incurred for late payment may be recharged.  Services may be reinstated (for the remainder of the agreed term) once all debts (including collection charges) are cleared.

Standard Terms & Conditions Ver. 7 March 2021


Summary Safety Data:

Emergency Action: Rodenticides

If you require emergency assistance during office hours call 01782 717717, and ask for a pest control officer.  Out of hours call 01782 615599 and ask for the Environmental Health standby officer.

If poisons have been consumed seek immediate medical assistance and present them with this sheet or the green card which the pest control officer provided


Neosorexa / Roban

Difenacoum 0.005%

Tomcat / Contrac Blox

Rodex Excel / Rodex Octablok II

Bromadiolone 0.005%


Brodifacoum 0.005%


Do not induce vomiting. Wash out mouth with water. Obtain

medical advice immediately.

Call physician or emergency number immediately. Do not give anything by mouth or induce vomiting unless instructed by physician

Wash out mouth with water. Do not induce vomiting.

Obtain medical attention

Skin contact May cause skin irritation in susceptible persons. Remove contaminated clothing. Wash off immediately with soap and plenty of water. If irritation persists obtain medical attention. Contaminated clothing should be washed and dried before reuse Wash with soap and water. If irritation develops, obtain medical assistance Wash skin with soap and water
Eye contact May cause eye irritation with susceptible persons. Remove contact lenses if present and rinse eye immediately with plenty of water for 15-20 mins and seek medical advice Flush with cool water for at least 15 minutes. If irritation develops, obtain medical assistance Wash out eye with plenty of water. Obtain medical attention if soreness or redness persists.

Advice to Physician

Difenacoum is an indirect anticoagulant which may produce bleeding; the onset of bleeding may be delayed for several days after exposure. If there is no active bleeding the INR (prothrombin time) should be measured on presentation and 48-72 hours after exposure. If the INR is greater than 4, administer Vitamin K1 (phytomenadione) 5-10 mg by slow intravenous injection (100 μg/kg body weight for a child). Treatment with phytomenadione (orally or intravenously) may be required for several weeks. The advice of the National Poisons Information Service (www.npis.org) should be sought, particularly if active bleeding occurs

In the case of a pet emergency contact your vet immediately. Antidote: Vitamin K1 (under medical supervision)

If ingested, Bromadiolone may reduce the clotting ability of the blood and cause bleeding.

If ingested, administer Vitamin K1 intramuscularly or orally as indicated by bishydroxycoumarin overdoses.

Repeat as necessary as based upon monitoring of prothrombin times.

Brodifacoum is an indirect anticoagulant. Vitamin K1 (phytomenadione) is antidotal.

In the case of suspected poisoning, determine prothrombin time not less than 18 hours after consumption. If elevated, administer vitamin K1, 40 mg/day in divided doses, and continue until prothrombin times normalise. Continue determination of prothrombin time for three days after withdrawal of the antidote and resume treatment if elevation occurs in that time.

For comprehensive medical advice on the treatment of poisoning, contact the nearest Poisons Information Centre or PelGar.

Emergency Contacts


BASF Pest Control

0161 485-6222  www.pestcontrol.basf.co.uk



PelGar International Ltd

01420 80744  www.pelgar.co.uk

Contrac & Tomcat

Bell Laboratories Inc.

01787 379295

Fax: 01787 883353



Rodex Excel / Ocatablock II

PelGar International Ltd

01420 80744  www.pelgar.co.uk


PelGar International Ltd

01420 80744  www.pelgar.co.uk


Emergency Action: Insecticides

If you require emergency assistance during office hours call 01782 717717, and ask for a pest control officer.  Out of hours call 01782 615599 and ask for the Environmental Health standby officer.

Check the safety information details on the card the pest control officer left with you

Revised March 2018.  Ver 9.0

Page Updated 4 June 2021

Rate this page

We value your feedback. How do you rate the information on this page?

Good OK Poor

Back to the top of the page