We are doing all we can to maintain operations across all of our collection services, and our staff, identified as key workers as waste collection is vital for public health, are doing the best they can under extreme circumstances. The local impact is a reduction in staffing numbers, due to the impact of COVID-19 coronavirus locally and the need for some staff to self-isolate, means that some services are now affected.
Lots of you will be tempted to keep busy by spring cleaning and having a clear out. Our collection crews are really under pressure at the moment due to coronavirus. Our usual rules apply about additional waste put out with your rubbish bin. We will not take it. Please think before binning - store unwanted and reusable stuff until a later date.
Garden Waste and Household Rubbish Until further notice your garden waste bin(s) will no longer be collected on the opposite week to your household rubbish bin. If your garden waste collection was due w/c 30 March your collection is delayed by a week, and should be put out with your household rubbish bin w/c 6 April. If your garden waste collection was due w/c 23 March your collection is delayed by a week, and should be put out with your household rubbish bin w/c 13 April.
As a temporary measure we will collect both your garden waste and household waste bins on the day that you usually put out your household rubbish bin. We will aim to send a different vehicle to empty each bin, but they will not both be emptied at the same time.
This change will enable the Council to collect your garden waste for composting for as long as possible. The unprecedented situation may mean that at some point we may only be able to empty your garden waste bin by taking your garden waste to the waste-to-energy plant to generate electricity, rather than compost it.
By asking you to put both bin types out on the same day, we will be able to continue composting your garden waste for as long as possible, without you needing to do anything different if the situation worsens.
Recycling and Food Waste Until further notice we will need to make two significant changes to our recycling service, in order to maintain collections. This service is under pressure, and you can help by not putting out more material than you usually would.
Firstly, we will no longer be able to accept textiles/clothing, these should be put into your household waste bin, unless you are able to store them until the resumption of normal services. We will no longer be able to accept small electrical items, these should be stored until the resumption of normal services, not put into your household waste bin. We will collect all the other recyclable items together and send them for sorting elsewhere, rather than have crews sort them at the kerbside.
Please continue to put your glass bottles and jars, cardboard, plastic bottles, cans and tins, and paper into your recycling containers.
Secondly, we will no longer be able to empty the green food waste caddies. Until further notice you will need to put all your food waste, bagged, into your household rubbish bin.
Food Waste Video
Disposal of used tissues and disposable wipes.
This is a short video to show residents how to safely dispose of their used tissues and disposable cloths/wipes during the current coronavirus outbreak.
We apologise for the disruption to our normal services which will, of course, be resumed as soon as possible.
You can make requests with the following links:
To report a missed collection:
To subscribe to our garden waste collection service:
To comment on policies Elected Members have approved, or to share ideas:
To report careless or thoughtless collection events:
To report a serious or dangerous incident involving our collection services:
For service updates, follow us on Facebook @NewcastleunderLymeRecycles.
Contact Customer Services, only if your enquiry is urgent. Please note: reduced staffing levels across the Council at this time mean we may not be able to respond as quickly as normal.
Last updated 26 May 2020