Contact Us

We aim to provide residents with a high quality and reliable service, leading to good levels of satisfaction.  Please use the services fully in order to prevent problems at your property or for your neighbours.  If there is a problem with the quality of your service, please use the form below. 

Link to quality of service form

If the quality of your collection has caused you inconvenience because our crews have been thoughtless or inconsiderate, then we are very sorry.  We will investigate and try to put things right as quickly as possible.  Use this Quality of Service online form. Please let us know about issues such as containers being put back blocking your drive causing an obstruction or being returned to the wrong property, crews causing litter, not wearing high-visibility clothing or driving inconsiderately, or streets looking messy when crews have made collections.  We’ll respond to you directly within ten working days.

 

How to make a complaint, comment or compliment

Please complete the complaints, comments and compliments online form to register your feedback.

You can also register your feedback via e-mail or by calling 01782 717717.

Complaints

The Council’s complaints system is a two-stage process:

Stage one - the relevant department will be asked to respond to your complaint within 20 working days.

Stage two - the Customer Relations Officer will investigate and respond to your complaint within 20 working days.

For more information please refer to the Complaints, Comments or Compliments Policy.

 


Page last updated 20 January 2021

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