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How we measure our performance

What is performance management?

The Council uses performance management to help in delivering service improvement by monitoring and challenging how services are being delivered against established and agreed key performance indicators. Organisational performance management supports elected members, senior managers and officers throughout the Council in identifying service delivery against targets, helping to add a particular focus when addressing any shortfalls identified. By tracking progress regularly, we can make sure we are progressing towards the intended outcomes. 

Why performance management is important

Performance management is important for every organisation. For us, it ensures everyone is working towards the same agreed outcomes and priorities. It also helps us to understand what areas of the organisation are successful and where further improvement is needed, allowing prompt action to be taken to get back on track.

Information regarding the Council's performance in various departments can be accessed from this page.

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