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Customer Relations Performance

Information about the performance of the Customer Relations Team can be found here. 

 

Performance Target

Target Frequency

Target 2016/17

Number of recommendations to services as a result of customer consultation/feedback (added together yearly)

Quarterly

9

Percentage (%) of complainants satisfied with the handling of their complaint

Quarterly

85%

Number of complaints referred to the Local Government Ombudsman, excluding premature complaints (added together yearly)

Quarterly

Fewer than 10

% of complaints processed within policy timescales

Quarterly

80%

 

Our performance for this quarter is:

 

Number of recommendations to services as a result of customer consultation/feedback (added together yearly)

11

Percentage (%) of complainants satisfied with the handling of their complaint

62%

Number of complaints referred to the Local Government Ombudsman, excluding premature complaints (added together yearly)

2

Percentage (%) of complaints processed within policy timescales

50%

 

 
 
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