Skip to content
Logo: Visit the Newcastle-under-Lyme Borough Council home page
Search
Account
Services
Menu
Search
Search
Close navigation menu
Close
- Close navigation menu
Business
Community
Coronavirus (COVID-19)
Council Tax
Elections and voting
Environment
Housing
Leisure, sport and culture
Licences and registration
News
Parking and transport
Planning
Property
Recycling and waste
Your council
Jubilee2
The Brampton Museum
Walleys Quarry
Home
Council services
Customer service
Customer Services performance
Customer Services performance
In this section
You are here:
Our targets
Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)
Number of complaints referred to the Local Government Ombudsman, excluding premature complaints.
Percentage of complaints processed within policy timescales
Total number of complaints
Percentage of requests resolved at first point of contact
Percentage unmet demand
Average speed of answer
Percentage customers satisfied with the overall service provided (responses)
Time taken to process housing or council tax benefit new claims and change events
Percentage of council tax collected
Percentage of national non-domestic rates collected
Our targets
We measure our performance using a range of targets.
Next
page
:
Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)
