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Warm spaces in the borough

A network of community venues are providing heated, safe and welcoming places for free during the colder months.

Find your local warm space.
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  2. Council services
  3. Customer service
  4. Customer Services performance

Customer Services performance

In this section

  1. You are here: Our targets
  2. Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)
  3. Number of complaints referred to the Local Government Ombudsman, excluding premature complaints.
  4. Percentage of complaints processed within policy timescales
  5. Total number of complaints
  6. Percentage of requests resolved at first point of contact
  7. Percentage unmet demand
  8. Average speed of answer
  9. Percentage customers satisfied with the overall service provided (responses)
  10. Time taken to process housing or council tax benefit new claims and change events
  11. Percentage of council tax collected
  12. Percentage of national non-domestic rates collected

Our targets

We measure our performance using a range of targets.

  • Next page : Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)

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