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  1. Home
  2. Council services
  3. Customer service
  4. Customer Services performance

Customer Services performance

In this section

  1. Our targets
  2. Number of recommendations to services as a result of customer consultation/feedback (avoidable contact)
  3. Number of complaints referred to the Local Government Ombudsman, excluding premature complaints.
  4. Percentage of complaints processed within policy timescales
  5. Total number of complaints
  6. Percentage of requests resolved at first point of contact
  7. Percentage unmet demand
  8. Average speed of answer
  9. Percentage customers satisfied with the overall service provided (responses)
  10. You are here: Time taken to process housing or council tax benefit new claims and change events
  11. Percentage of council tax collected
  12. Percentage of national non-domestic rates collected

Time taken to process housing or council tax benefit new claims and change events

Frequency

Quarterly

2021/22 target

10 days

  • Next page : Percentage of council tax collected
  • Previous page : Percentage customers satisfied with the overall service provided (responses)

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