Job opportunity: Customer Hub Assistants

Directorate / Service

Chief Executives / Customer, ICT & Digital Services


Grade 4 - £19,312 to £19,698 per annum (pro rata for part time roles)

Enhanced pay rates apply to weekend working.




Full-time and part-time opportunities avaliable.

Hours of work will vary from 6am to 10pm and will include some Saturday and Sundays.

About the job

We are looking for highly motivated individuals to join our Customer Hub working across our sites as part of our Customer & ICT Services. 

This is an exciting opportunity for an individual who is committed to delivering excellent customer services in a demanding environment and enjoys a challenge. 

You will be part of a successful service team that will deliver our One Front Door approach and principles to ensure that customers receive a consistent level of service, regardless of when and how they interact with us.

You will be expected to give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes, promoting digital channels, as well as providing exceptional advice and guidance to put customers first. 

As the first point of contact for the Council, your goal is to provide customers with the best advice, handling their enquiries and requests in a genuine, discrete and professional manner. 

This will mainly involve face to face transactions at the Council’s Hub Service Centres (Castle House in Newcastle, Kidsgrove, Knutton Depot, The Brampton Museum and Jubilee 2 Leisure Centre). You will also deal with telephone enquiries, using the Council’s Customer Relationship Management system.

There are a variety of full and part time posts available. Customer Success Assistants will be expected to work at different locations on a rota basis, hours of work will vary from 6am to 10pm and include some Saturday and Sundays. Enhanced pay rates apply to weekend working. 

There is an opportunity for flexible working which meets the needs of the service and this can be discussed at interview or beforehand.   


  • A minimum of three GCSEs grade 4 or above (or equivalent) including Maths and English
  • Ideally, you will also be qualified to NVQ Level 2 in Customer Services, or have demonstrable experience in Customer Services
  • Experience in using a Customer Relations Management system (preferably Jadu but training will be given)
  • You should be willing to take on new challenges and learn a variety of new skills in relation to our range of service areas


If you are able to bring initiative, creativity and practical solutions to the challenges we face, then we would be delighted to hear from you. Please contact Julie Moran, Customer Hub Lead on (01782) 717717, if you would like to discuss this opportunity further. 

Closing date

12pm on Tuesday 16 November 2021. 

Should we receive a large number of applications, then this post could close sooner than the date stated.

Supporting documents

Download the job description and person specification.

Apply online