Job opportunity: Information and Solutions Team Leader


Grade 10 - £36,298 to £38,296 per annum. 


37 hours per week however part time hours and job shares will be considered. 



About the job 

Newcastle-under-Lyme Borough Council is looking for an Information and Solutions Team Leader, who will also act as the Council’s Data Protection Officer.  You will either be a Data Protection Officer already, or you will be an experienced team leader with GDPR, land charges and/or complaints handling experience.

This is an excellent and rare opportunity for an enthusiastic and dedicated team leader to work closely with the Head of Legal and Democratic Services to develop a new team that will be responsible for handling land charges and statutory information requests, organisational GDPR compliance and Stage 2 complaints handling in a timely, effective and pragmatic way. Operating the latest digital case management systems, you will also help the Executive Management Team and Heads of Service derive organisational learning from information request and complaints data, and play a central part in driving continuous service improvement as a result.

As well as a competitive remuneration and benefits package, you can expect a friendly, supportive and flexible working environment in a modern council that is committed to empowering and enabling our staff so that we can all work together to perform well and get things done.

Why work for us? 

Newcastle-under-Lyme is on the up!  We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.   

If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop.  We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.

Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.   

Our People Offer 

We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 23 days annual leave and 5 extra days after 5 years' service, flexible working and family friendly policies, local and national high street discounts, green travel scheme including cycle to work scheme and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.

View our full people offer and 'working for us' video here


If you would like to arrange an informal conversation to discuss the role, please email Daniel Dickinson, Head of Legal and Governance (  

Closing date

5pm on Friday 9 June 2023. 

(Should we receive a large number of applications, then this post could close sooner than the date stated). 

Download the job description and person specification

Newcastle Borough Council is committed to making our recruitment process as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.  If you would like us to do anything differently during the interview or assessment process please contact ( 

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