Coronavirus - Important News
We are planning to reopen Jubilee2 with Covid Secure measures in place in order to provide a safe, clean and comfortable environment for our customers and staff. See the video guide below.
In addition, we have prepared some frequently asked questions:
1. When is Jubilee2 going to open?
We are currently working towards reopening from 25 July 2020. It is likely that activities will start on a phased basis to ensure that we maintain a safe environment for our customers and colleagues. Activities will include the gym, lane swimming and group exercise classes - all of which can be pre-booked online,
We are currently finalising our programme and we will share this on social media and online as soon as possible.
2. What are the new opening times?
From Saturday 25 July to 2 August – open for gym use only - Monday to Friday 9am to 5pm and weekends 9am to 4pm. Online booking for gym sessions will be available to our customers from 25 July and we will make our customers aware of this via our website and social media channels.
From Monday 3 August – we are also open for classes (Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm) and swimming in lanes (9am to 6.30pm, Saturday and Sunday’s 9am to 5pm). Online booking for swimming and classes will be made available to our customers during the week commencing 27 July and we will also make our customers aware of this via our website and social media channels.
The new opening hours will allow our staff to work in dedicated ‘bubbles’ and will support the cleaning regime to ensure a safe environment for everyone.
3. I have a direct debit membership – what will happen to this when Jubilee2 reopens?
As a way of thanking customers for their loyalty to Jubilee2, and as a reflection of the inevitable changes to accommodate social distancing, we will be offering the remainder of July and the month of August free of charge and September with a 50% discount. Normal fees will apply from October 2020.
You do not need to do anything as we will manage these direct debit payments on your behalf.
4. I have an annual membership which I paid in advance. What will happen with that?
We will extend your membership to include the period of closure. In addition to this we will extend your annual membership by six weeks.
5. I have cancelled my membership – can I re-join?
We are aware that some customers have cancelled their direct debit. You can re-join Jubilee2 without a re-joining fee for a period of three months from the date we re-open.
We will honour the same membership arrangement previously set-up. Please contact Jubilee2 by e-mail only at: J2 Fitness
6. Will there be an online/on demand offer?
Following supportive responses from our members we have partnered with Gladstone, Move GB and FIIT to provide a live streamed offer as well as on demand classes that can be enjoyed at home.
This will mean our direct debit and annual fee members will be able to access up to 40 on demand group exercise classes per day as well as a selection of live streamed classes.
We will be providing this offer to our members free of charge between August and October. From November we will add an additional £3 per month to memberships to cover our costs.
If you do not wish to continue with the online/demand classes from November, please let us know by 15 October 2020.
7. I’m not ready to return to Jubilee2 yet – what can I do?
We understand that you may not be ready to return immediately. Anyone wanting to delay their return can suspend their membership for a further period of up to three months.
Please contact us via email at J2 Fitness to freeze your membership.
If you do not contact us to freeze your membership we will collect your direct debits as indicated in question 3 above.
If you wish to unfreeze your membership at any time please let us know.
8. How do I book activities?
All swimming, gym, dance and group exercise will be pre-bookable for the foreseeable future. To support social distancing measures please do not to arrive at Jubilee2 until five minutes before you activity us due to start.
It should be noted if you do not pre-book you will not be allowed access to Jubilee2. Pre-booking is necessary to support the Covid Secure measures as well as the track and trace system.
9. My child had swimming lessons booked. How will that work?
A full swimming lesson programme is unlikely to commence until September at the earliest due to social distancing requirements in and around the pool.
Your payment will remain frozen and lessons will be offered when we recommence our swimming lesson programme. Don’t worry, your child will not miss out and your place is secured. If you’ve paid in advance for your course of lessons your completion date will be extended ensuring you receive the full number of sessions.
10. I had a pre-booked session during the closure which I have paid for. What will happen with that?
We will try to re-book your session with you (activity booking or birthday party etc.) for an alternative date - but if that's not possible we will refund payment for any session booked during the closure. Contact us and we’ll get this sorted for you.
Should you have any questions regarding your membership, booking or anything else, contact us by email only at J2 Fitness
Please bear with us there may be some delay in responding. We will respond as soon as we can.
We look forward to seeing you safely return to Jubilee2 very soon.
Last updated 24 July 2020