Coronavirus - Important News
Due to the national lockdown restrictions, Jubilee2 is closed.
We are planning to reopen Jubilee2 with Covid Secure measures in place in order to provide a safe, clean and comfortable environment for our customers and staff as soon as the restrictions are eased.
In addition, we have prepared some frequently asked questions:
1. When is Jubilee2 going to open?
Jubilee2 will be able to reopen once the Government announces the change to the current lockdown restrictions.
It is likely that activities will start on a phased basis to ensure that we maintain a safe environment for our customers and colleagues. Activities will include the gym, lane swimming and group exercise classes - all of which will be pre-booked online.
We are currently finalising our programme and we will share this on social media and online when we are allowed to reopen the centre.
2. What are the new opening times?
Details of the opening times will be confirmed once the restrictions are lifted.
3. I have a direct debit membership – what will happen to this when Jubilee2 reopens?
Currently all memberships are frozen so you do not need to do anything with your direct debit.
4. I have an annual membership which I paid in advance. What will happen with that?
We will extend your membership to include the period of closure.
5. I have cancelled my membership – can I re-join?
We are aware that some customers have cancelled their direct debit. You can re-join Jubilee2 without a re-joining fee for a period of three months from the date we re-open.
We will honour the same membership arrangement previously set-up. Please contact Jubilee2 by e-mail only at: J2 Fitness
6. Will there be an online/on demand offer?
Following supportive responses from our members we have partnered with Gladstone, Move GB and Tv.Fit to provide a live streamed offer as well as on demand classes that can be enjoyed at home.
This will mean our direct debit and annual fee members will be able to access up to 40 on demand group exercise classes per day as well as a selection of live streamed classes.
7. I’m not ready to return to Jubilee2 yet – what can I do?
We understand that you may not be ready to return immediately. Anyone wanting to delay their return can suspend their membership for a further period of up to two months.
Please contact us via email at J2 Fitness to freeze your membership.
If you do not contact us to freeze your membership we will collect your direct debits as indicated in question 3 above.
If you wish to unfreeze your membership at any time please let us know.
8. How do I book activities?
All swimming, gym, dance and group exercise will be pre-bookable for the foreseeable future.
It should be noted if you do not pre-book you will not be allowed access to Jubilee2. Pre-booking is necessary to support the Covid Secure measures as well as the track and trace system.
9. My child had swimming lessons booked. How will that work?
Your payment will remain frozen and lessons will be offered when we recommence our swimming lesson programme. Don’t worry, your child will not miss out and your place is secured. If you’ve paid in advance for your course of lessons your completion date will be extended ensuring you receive the full number of sessions.
10. I had a pre-booked session during the closure which I have paid for. What will happen with that?
We will try to re-book your session with you (activity booking or birthday party etc.) for an alternative date - but if that's not possible we will refund payment for any session booked during the closure. Contact us and we’ll get this sorted for you.
Should you have any questions regarding your membership, booking or anything else, contact us by email only at J2 Fitness
Please bear with us there may be some delay in responding. We will respond as soon as we can.
We look forward to seeing you safely return to Jubilee2 very soon.
Last updated 19 January 2021