Once again Newcastle-under-Lyme Borough Council’s bereavement service has been declared one of the best in the country.
The standards authority for crematoria – the Industry of Cemetery and Crematorium Management (ICCM) - has completed its annual assessment and awarded the service a Gold Standard for a 13th consecutive year.
Founded in 1913, the ICCM provides best practice policy and guidance to burial and crematorium authorities, such as the Council.
This year’s ICCM Charter Assessment assessed all of the burial and cremation services against other bereavement services nationally, including all local authorities and the private sector, and it achieved Gold Standard for both burial and cremation processes and practice.
The ICCM award acknowledges, among other key criteria, that bereaved people can expect a meaningful funeral service for their loved one, with their own specific needs and requirements taken into consideration as part of the process.
Cllr. Ann Beech, the Borough Council’s Cabinet member for Operational Services, said: “We are delighted that the ICCM have awarded the Council a Gold Standard for its burial and cremation bereavement services.
“This is recognition of the efforts all of our staff associated with these services put in each and every day and we are very proud of them.
“It is a highly sensitive area of work, of course, and it takes special people to deliver such services to this extremely high standard.”