Pest control service terms and conditions for businesses

The council will use suitable and sufficient appropriately placed materials approved under the Control of Pesticides Regulations and associated regulations / codes of practice together with other means as found necessary. 

The council will consider the environmental impact when selecting an appropriate treatment methodology. Treatment will be based on site survey and will consider: whether the problems could be resolved through improved hygiene, proofing, or use of traps, without the need for rodenticides; appropriate bait type and active ingredient; optimum positions for baits, considering the need to identify risks to and protection of non-target animals/wildlife and limit human interference; and an appropriate number of site visits to check baits and remove rodent bodies. 

The council will make the agreed number of site inspections, an appropriate number of bait checks, and any further visit requested by the client, to the limits stipulated within the service level selected.  

  • ‘Site Inspections’ means: Thorough inspection of the site, checking for signs of pests and providing advice on cleaning and repairs necessary to prevent infestation.  These visits will be made at regular intervals throughout the year.  You can book specific dates for these visits if you want to accompany the officer during their checks 
  • ‘Bait Checks’ mean: Additional visits to check baits continue to be required are adequately topped up if needed and remain safe. These visits will be made at the pest control officer’s discretion, as required, and up to the maximum number stated 
  • ‘Insect Treatments’ mean: a treatment for insect pests such as wasps fleas or ants.  These visits can be made when requested by the client.  Each visit has a maximum time on site of 45 mins. 
  • ‘Extra visits’ are further visits, over the numbers specified in the agreement, at the discounted rate published. These may be used for additional insect treatment etc. Each visit has a maximum time on site of 45 mins. 

The council seeks to effectively control pest numbers but does not guarantee the total eradication of the pest and shall not be liable for any loss or damage caused by continuing infestation. 

The council shall not be responsible for any loss or damage (other than death or personal injury to humans) arising out of the provision of the service howsoever caused. 

The client will co-operate with the council and afford all necessary access to enable the efficient performance of the service and will carry out such work of proofing against the pest and the removal of refuse as the council may require.  For their own safety the client will not interfere with placed poisons. 

The client will make the council, and its attending officer, aware of any significant risks to their safety whilst at the client’s site and any procedures they should follow.  Risks may include those from equipment, site traffic, processes or asbestos.  

The council will provide appropriate safety data sheets for the materials it uses as part of a treatment record book.  The client will ensure that this information is incorporated into their site health and safety records and that their staff are appropriately briefed. 

The treatment book must be made available to the officer, for update, each time they visit.  The council reserves the right to charge £20 inc. VAT for the replacement of lost treatment books. 

In the event of loss or damage to bait stations or other equipment used on site the council shall reserve the right to make additional charges for replacement items of equipment deemed necessary to maintain effective control of the pests stated. 

All materials and baits used at the site remain the property of the borough council, and the authority reserves the right to remove these materials at any time. Materials will be removed 28 days after the final visit has been made unless the agreement has been renewed within that period. 

Where access to recover materials and baits is declined by the client, the council will charge the client the costs it incurs replacing these items and the client will become liable for maintaining them in a safe condition, and ultimately arranging for their correct disposal.