Pest control of wasps and bees

Cancelling a request

Residents 

You have 14 days to cancel the service from the date you place your request. To do this, please email customerservices@newcastle-staffs.gov.uk with your name and address. 

If you decide to cancel and have made an appointment or have requested a treatment to happen and we have started to provide the service within the 14-day cancellation period, you will have to pay a reasonable amount (generally not less than £50) for the service provided through to the date of cancellation. 

If the service has been provided in full, you may not be entitled to any refund at all. 

We aim to process any refund within 5 working days of it being requested. Refunds are generally returned to the payment card used.  Alternatively, refunds can be made to a bank account.  We are unable to refund by cash or cheque. 

Businesses 

Please see the terms and conditions for businesses