Investigating your pollution complaint

Are you being bothered during the day?

Write to the person causing the nuisance

In many cases, you may be able to resolve the issue by putting your complaint in writing to your neighbour. You could use this sample letter to do this:

Download the sample pollution complaint letter

Report the issue online

To report an issue online, please use our form. You can do this anytime.

Report an issue online

Report by phone

If you are affected by nuisance between 9:00 a.m. and 3:00 p.m. on a weekday:

  • call our customer services team on 01782 717717 and advise us that you have a problem now

Subject to officer availability, we will try to witness an issue where we can.

Please note: we do not offer an out-of-hours service.