Our performance

Council plan

Our aim

Our aim is to be an excellent council and to make this happen we regularly monitor how well we’re doing. Our outcome and priorities developed are underpinned by a set of key performance measures and targets delivered by our council plan. These were agreed by cabinet to be monitored for each year. This helps us to celebrate our achievements and to focus on areas where we need to do better. Quarterly reports are published throughout the financial year to share this information.

See our quarterly reports

Our vision

The borough has around 125,300 residents and the vision is:

      "Good local services, a prosperous borough, and safe and welcoming places for all".

See our current plan

Annual report

Our first edition of our new Annual Report for 2022-23 outlines the progress the we have made in delivering the priorities for the borough during Year 1 of our 2022-2026 Council Plan. Alongside a review of our performance, the Annual Report also highlights some of the common issues facing the borough’s residents and how we have engaged with local communities to help shape local solutions and service improvements. It also looks at the financial challenges we face and across the local government sector as a whole, and our plans to continue providing value for money services.

Download our annual report

Productivity plan

Here at Newcastle-under-Lyme Borough Council productivity is written into our ambitions and sits at the heart of our 4-year Council Plan, which has as its Vision: ‘good local services, a prosperous borough, and safe and welcoming places for all’. We are committed to the delivery of high quality value for money services and achieved an average Band D Council Tax charge amongst the lowest 25% of all English District Councils for 2024/25 at just £2143.59.

Download our productivity plan