Customer service and access strategy - Policies and strategies
- Description
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We aim to put the customer at the heart of everything we do by providing consistent, high quality services that meet customers’ needs and by offering choice in how those services can be accessed.
This strategy has been developed to support these priorities by responding to our customers current and future needs; driving change in customer service delivery, tailoring services to meet local needs and improving access to services through the use of customer knowledge gained from sources such as customer consultation. The strategy also addresses the need to deliver high quality services at a time of reduced resources.