Case management policy for councillors - unacceptable behaviour and actions by members of the public

Equality and diversity

If a councillor is aware that a particular member of the public has a disability or may find it difficult to use our services for any reason, they should consider whether this may cause them to exhibit certain types of behaviour which might otherwise be deemed difficult or unacceptable.

If a member of the public has a disability their behaviour can still be defined as difficult or unacceptable under this procedure. However, they are advised to use reasonable adjustments when communicating with a member of the public with disabilities if appropriate. They may also wish to consider seeking advice from a relevant support organisation or statutory service provider.