Light nuisance complaints
Reporting a light nuisance issue
Contacting your neighbour
In many cases, you may be able to resolve the issue by putting your complaint in writing to your neighbour. You could use this sample letter to do this:
Download the sample pollution complaint letter
If your neighbour is a tenant, we recommend contacting their landlord about the problem before contacting us, such as Aspire Housing Trust, as they can often help in ways we can’t.
Make a complaint to us
To tell us about a complaint online, you will need to register for a MyAccount. Registration is free, easy and normally takes less than a couple of minutes.
Providing a nuisance diary
Please complete a diary sheet with as much detail as you can, to give us a good idea of the issues that are disturbing you.
Download a copy of the diary sheet
When you have a reasonable number of entries, usually gathered over 2 to 4 weeks, you should return your diary to us by emailing it to Environmental_Health@newcastle-staffs.gov.uk
Do not send diaries if you have not already reported the problem to us beforehand.You will need to keep your diary up to date whilst your complaint is being investigated - so keep filling diary sheets out after you return them to us. You can download additional diaries if you wish.
If you do not return your diary to us, we will not be able to help you. If we do not receive your diary within 6 weeks of the date of your complaint, we will assume that the matter has been resolved and your case will be closed.
Fairness and confidentiality
We investigate complaints as an independent body. Both parties are our clients and we have a duty to treat both fairly, respecting privacy and, where appropriate, confidentiality. We will not advise you of the discussions we have had with other parties.
Information received (your details) will not be released unless we are required by law to do so. Should enforcement action be taken your details will be made available to the court.