Definition of domestic abuse
The Home Office definition of domestic abuse is:-
"Any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality. This can encompass but is not limited to the following types of abuse; psychological, physical, sexual, financial and/or emotional"
Newcastle-under-Lyme Borough Council are committed to tackling domestic violence by increasing awareness, promoting good practice and improving support for victim survivors and their families.
New Era provides free and confidential round-the-clock advice and support for anyone in Staffordshire and Stoke-on-Trent affected by domestic abuse - regardless of their age, ethnicity, gender or location. The 24-hour confidential helpline for victims is: 0300 303 3778 and there’s a live chat facility via Website.
The confidential helpline for perpetrators is: 01785 601690.
New Era is co-funded by the Staffordshire Commissioner, Staffordshire County Council and Stoke-on-Trent City Council. The service - for victims, perpetrators, as well as their families - is delivered by Victim Support and Reducing Reoffending Partnership (RRP) through a team of specialist advisors, focusing on prevention and early intervention.
Helpline numbers:-
Staffordshire Police – non-urgent number 101
In emergency dial 999
Child line – 0800 11 11
Broken Rainbow (LGBT) – 0800 999 5428 (freephone)
SAVANA sexual violence and rape support service – 01782 433205
Male victims – 01782 683702 (9am-5pm) or helpline Tuesday 4.30pm-6.30pm
Refuges - a safe place to stay :-
Elizabeth House, Newcastle – 01782 713737
Potteries Women’s Refuge – 01782 822885
Refuge – 01332 200027 (specifically for Asian women)
Websites and other useful numbers :-
Newcastle Housing Advice - 0345 850 9698 Newcastle Housing Advice website
Karma Nirvana – 0800 5999 247
'Honour' based abuse and forced marriage Karma Nirvana
Hideout – a website for children and young people
Respect - information about the Respect Phoneline
For perpetrators of abuse
National stalking helpline – 0808 802 0300 National stalking helpline website
Last updated 7 October 2019