Domestic abuse support

Where to get help?

If you are at risk of immediate harm, please call 999. 

In a non-urgent situation, you can call the police on 101. 

Confidential free advice

New Era provides free and confidential round-the-clock advice and support for anyone in Staffordshire and Stoke-on-Trent affected by domestic abuse - regardless of their age, ethnicity, gender or location.

The 24-hour confidential helpline for victims is: 0300 303 3778 and there is a live chat facility via the website

The confidential helpline for perpetrators is: 01785 601690. 

More helplines

  • ESCIS (LGBT): 0800 999 5428 (freephone)
  • SAVANA (sexual violence and rape support service): 01782 433205
  • Male victims: 01782 683702 (9am-5pm) or helpline Tuesday 4.30pm-6.30pm
  • Hideout (a website for children and young people)

Safe places to stay 

  • Elizabeth House, Newcastle: 01782 713737
  • Potteries Women’s Refuge: 01782 822885
  • Refuge (specifically for Asian women): 01332 200027

For perpetrators of abuse