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The Dog Warden Service

Dog Warden Services and Covid-19

The government describes the level of risk posed by Covid-19 using the following ‘alert levels’ 

  • Level 1 Covid-19 is not known to be present in the UK 
  • Level 2 Covid-19 is present in the UK, but the number of cases and transmission is low 
  • Level 3 A Covid-19 epidemic is in general circulation 
  • Level 4 A Covid-19 epidemic is in general circulation; transmission is high or rising exponentially 
  • Level 5 As level 4 and there is a material risk of healthcare services being overwhelmed

The services we can offer depend upon the current alert level

At levels 4-5: Services Suspended.  Our officers will be redeployed to assist with the national emergency.

At Level 3: We will be able to

  • Collect Held Stray Dogs
  • Investigate Dangerous Dog Complaints

At Level 1-2:  We are able to resume all our services.

The current Alert Level is 4

Follow this link for current Government guidance

If you have any questions or need more information concerning Covid-19 and your pets health during these difficult times, please follow this link - Covid-19 Pet Information

Below are some top tips from the UK's best-loved national pet charities and experts:

  • Wash hands with soap and water for 20 seconds after touching any pets/animals
  • if you pet is sick or injured, call your vet before going to the surgery
  • If you are self-isolating, dogs can be let out into your garden, but keep your distance from other people and minimise time outside. Also, could someone else look after your pet if you are sick or in hospital?
  • You can help others by offering remote help to your local animal or food charities. Consider donating any unwanted pet food.
  • Practising social distancing by keeping yourself and your dog at least two metres from others.
  • Avoid contact with other peoples pets.
  • Ensure you have your pets normal supplies for fourteen days and only make essential trips to the pet shop.

If you are walking someone else's dog

  • Consider each individual situation and how to safeguard the person you are assisting
  • Agree the process in advance including the time and the duration of the walk
  • Find a way to collect and return the dog securely in a way which maintains a two metre distance between you and that minimises any time spent in the owners home
  • NEVER walk dogs from different households at the same time
  • Where possible, try to not touch the dog
  • Wash the lead with soap and water once the dog has been returned
  • Keep dogs on a lead to avoid pets and other people touching them in case the virus is on their fur

To find out more information about the above please visit www.cfsg.org.uk/coronavirus (external link)

Newcastle-under-Lyme Borough Council is committed to improving the quality of the environment. Our two dog wardens carry out a variety of duties to help keep the borough a clean and safe place. They make sure that people obey the laws regarding issues such as dog fouling and stray dogs. Dog Wardens have powers in respect of animal welfare and these include:
  • Kennels
  • Catteries
  • Pet shops
  • Riding schools

The work of the wardens includes:


  • Stray dogs
  • Dangerous dogs
  • Rehoming checks
  • Microchipping
  • Educational talks and canine behavioural advice
  • Enforcing Dog Controls

Animal Welfare and Licensing

  • Animal welfare
  • Kennels and catteries
  • Pet shops
  • Riding schools
  • Dangerous wild animals

Our team usually responds to requests for service within three working days. For some offences, however, such as stray dogs, we aim to attend as soon as possible or the same working day. All investigations and legal proceedings will follow the Council's General Enforcement Policy.

Report something to us

To report a dog-related issue, use this online form

Follow this link to see our found stray and lost dogs

Last updated 5 November 2020

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