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Facing Homelessness or Harassment

In line with Government guidance Newcastle Housing Advice will be open as a telephone advice service.

Guidance for landlords, tenants and local authorities in the private and social rented sectors in the context of Coronavirus (COVID-19).

COVID-19 and renting: guidance for landlords,tenants and local authorities

Newcastle Housing Advice

Newcastle Housing Advice (NHA) is a service delivered by Midland Heart under contract for the Borough Council to deliver homelessness advice, housing options and housing register services to residents in the borough and to discharge the homelessness duty.

NHA assist people with housing advice enquiries and help those people who are facing homelessness. More specifically, advice can be given regarding:

  • Homelessness
  • Mortgage or rent arrears
  • Problems with private rented accommodation
  • Illegal eviction and harassment
  • Relationship breakdowns
  • Family disputes.

For free, independent and confidential advice contact Newcastle Housing Advice on 0345 850 9698

by website: Newcastle Housing Advice

by e-mail Newcastle Housing Advice 

The offices are located at at 61-63 Lower Street, Newcastle.

The office and the telephone advice line are both open Monday to Wednesday and Friday from 9am to 5pm. Please note, on Thursday the opening times are 11am to 5pm.

Outside these hours or on a Bank Holiday please ring our emergency number 01782 615599. Please note that this number should only be used for urgent homeless cases.

Duty to refer cases to Newcastle-under-Lyme Borough Council

Under section 213B of the Homeless Reduction Act the public authorities specified in regulations are required to notify a housing authority of service users they consider may be homeless or threatened with homelessness (that is, it is likely they will become homeless within 56 days).

Before making a referral to us please ensure

(a)  you have consent to the referral from the individual;

(b) allow the individual to identify the housing authority in England which they would like the notification to be made to; and

(c) have consent from the individual that their contact details can be supplied so the housing authority can contact them regarding the referral.

To make a referral to us please visit our Referrals to Newcastle-under-Lyme page.



Last updated 31 March 2020

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