Bins bags and caddies must be kept safe between collections in your yard, forecourt or garden. Take them back onto your property as soon as possible after collection. This keeps streets tidy so that your neighbourhood looks smart, and removes obstacles which make it hard for people to use the streets easily, especially those with pushchairs or wheelchairs.
Bins left on pavements are sometimes filled up by neighbours. The Council will not empty your containers if someone else has filled them up, whether they have the right or wrong things in them. Bins left on pavements are sometimes lost or stolen. If your bins, bags or caddies are lost or stolen we will make a charge for delivering a replacement. We introduced a charge for delivering replacement containers so that the cost falls only to those who do not look after their containers. Sometimes bins are damaged during emptying. We apologise for any inconvenience that this causes. Our crew will have reported the damage on their in-cab system and a replacement will be delivered to you within 10 working days. We define a damaged wheelie bin as having one or no wheels, is missing or has a damaged lid, or has a large hole in the side. Where a bin meets this criteria we will replace it without charge. Order replacement containers here.
Last updated 11 September 2020