Before reporting a missed collection of recycling or food waste, garden waste or non-recyclable household rubbish check your collection date with the Collection Date Finder.
We will collect your recycling and waste containers from the boundary of your property (or from an agreed collection point) on your scheduled collection day between 6am and 6pm. Please let us know as soon as possible if you think that your recycling or waste has been missed, so that we can put it right for you quickly. If you don’t report it by the end of the next working day we will not return. Due to the weekly nature of the recycling service we may not return for missed recycling collections. Use the online form to report a missed collection before the end of the next working day.
Please note we will know if your collection didn’t take place if it was due to vehicle breakdown, access problems, roadworks or some other operational problem and if these issues prevented your collection we will already have a plan to return as soon as possible. Before completing the online form, please follow this link to check if we already know that your property didn’t get a collection. If your street is listed there is no need to complete the missed collection form.
If your bin is damaged we will not have been able to empty it and our crews will have reported it. We have arranged for delivery of a replacement within the next 10 days. When the replacement bin is delivered the damaged one and the contents will be taken away. Please leave damaged bins at the front of your property if this is the case.
The table below shows you when to report the missed collection and when we will return:
|Scheduled collection day||Best day to report||Final reporting day||Day by which we will return before 6pm|
If your waste, garden waste or recycling has not been taken because of householder error (for example wrong materials, contamination, not presented by 6am or presented at the wrong location) then we will be unable to make a return visit. Please ensure it is presented correctly on your next scheduled collection day.
If you have received a card saying that you have rubble, unwrapped glass, unbagged pet waste etc. in your bin, or our records show that your bin was contaminated in some way, you will need to remove this material so that we will be able to empty your container on the next scheduled collection day. If you have not been left a card and the missed collection was the fault of the Council we will return as soon as possible.
Last updated 1 August 2019