If you have subscribed to the garden waste collection service but haven’t received your subscription sticker or have lost/damaged it and need a replacement then use this online form.
You must have your subscription sticker on your garden waste bin in order to guarantee that it will be emptied.
Damaged garden waste bin
If you have a subscription for the garden waste collection service but need to replace your brown-lidded garden waste bin because it is damaged (has one or no wheels, has a hole in the side, or the lid is missing or hanging by one hinge) use this online form to order a replacement.
See more information about our garden waste collection service and how to apply.
Order extra or replacement recycling containers
To order extra or replacement recycling containers (recycling boxes and kitchen and external food waste caddies) use this online form.
Lost or stolen wheelie bin
If your household rubbish wheelie bin has been lost or stolen use this online form to order a replacement. There is a £25 charge for the bin and delivery to your property. No discounts are available and you can't collect the bin in person.
Household rubbish has to be presented for collection in a wheelie bin provided by the Council. Do not provide your own container, even if it is a wheelie bin, as we will only empty containers which we have provided. If your property has been deemed unsuitable for a wheelie bin we will be leaving two black sacks for your rubbish each fortnight. If you do not need a standard 180 litre bin, or find it difficult to store, a smaller 140 litre bin is available upon request.
If you have just moved into a new-build property which has no containers use this online form to order a set of recycling containers and a household rubbish bin. You will be charged £25 for the rubbish bin as part of this process.
If you require a larger household rubbish bin
If your household is made up of six or more permanent residents use this online form to request a larger bin for your household rubbish. This larger bin holds 240ltr of rubbish and has a square lid, rather than the standard 180ltr capacity bin, which has a rectangular lid. If the rubbish bin at your property already has a square lid then you already have one of these larger bins and nothing else will be provided. We may ask you to provide evidence to prove that all the people you say live in the property are actually living there.
If you have a medical condition which means that you produce extra waste - such as incontinence products, stoma bags, home dialysis materials and so on, and it doesn’t fit into your household rubbish bin, we may be able to help. Use this online form.
The Council is keen to reuse containers wherever it is safe and practical to do so. Any bin which you receive from us will be clean, safe and serviceable. It may not be new.
Please note that containers remain the property of the Council at all times. It is your responsibility to ensure that containers are kept safe between collections. We expect that they will be kept within the boundary of your property between collections.
Last updated 13 December 2019