The fortnightly recycling service means that your household has a strong bag for paper and card, along with a wheelie bin for your mixed recycling. These should be put out together each fortnight for collection. You have a choice over how you present them; if your bag is light enough, you can put it into the top of your recycling bin by placing it on top of your mixed recycling. Otherwise, please leave it beside your recycling bin.
You need to put your new recycling bin and bag out for collection at the same place that you currently put your household rubbish bin on collection day - but on the opposite week.
Bins for garden waste and rubbish should continue to be put out where you did under the previous service. If you have a driveway, this is usually at the end of your drive, where it meets the pavement. If you live in a terraced house with an alley behind it, this is usually at the end of the alley. If you live in a terraced house with no alley, then it will be where your house meets the pavement. Check with us if you are unsure. Bring it back within your property boundary for safekeeping between collections.
We start collections at 6am, and that’s when your containers need to be out by.
Blue Bin
The new service is starting early because it offers better value than the previous box-based service, and the costly interim arrangements we have in place to collect safely during the coronavirus outbreak. At first we may sometimes have to collect the blue recycling bin and bag contents mixed together, or send them mixed together from our yard to a reprocessor. As soon as we are able to, the contents will be sent separately for sorting and recycling, so it’s really important that you use the new bin and bag as our leaflets and website indicate. Otherwise, we will not be able to collect from your new containers.
This is collected every 2 weeks along with your blue bag.
The blue bin is for all your glass bottles and jars, cans, tins, clean foil, empty aerosols, plastic bottles, pots, tubs and trays.
If your recycling bin is unsafe to use, our crews will have reported it for you, and ordered a replacement, which will be with you within 10 working days.
On collection day put the blue bin out at the place where you usually put your household rubbish bin on collection day. Bring it back within your property boundary for safekeeping between collections.
Blue Bag
The new service is starting early because it offers better value than the previous box-based service, and the costly interim arrangements we have in place to collect safely during the coronavirus outbreak. At first we may sometimes have to collect the blue recycling bin and bag contents mixed together, or send them mixed together from our yard to a reprocessor. As soon as we are able to, the contents will be sent separately for sorting and recycling, so it’s really important that you use the new bin and bag as our leaflets and website indicate. Otherwise, we will not be able to collect from your new containers. The food waste service is temporarily suspended.
This is collected every 2 weeks along with your blue bin.
The blue bag is for all your paper and card.
On collection day put the blue bag out at the place where you usually put your household rubbish bin on collection day. Bring it back within your property boundary for safekeeping between collections.
Food Caddy
This is collected every week. Please put the green caddy out for collection next to the bin which is due for collection on your usual collection day. If you need to order a silver kitchen caddy, green outdoor caddy or caddy pack (which includes a roll of liners) use this form. Your food waste caddy is for bread, bones, meat, fish, fruit and vegetable peelings, cooked food, uncooked food and leftovers. Put them into the silver kitchen caddy, and put the bagged food waste out in your green caddy on collection day. We supply free caddy liners for this service. If you need liners, tie one to the handle of your green caddy and our crews will leave a new roll of liners for you when they empty your green caddy. If you run out of liners, use a carrier bag or other kind of bag, and tie a bag or something similar to your green caddy handle, and we’ll leave you a new caddy liner roll. The food waste caddy is the best way to make sure that we take all your food waste away each week, and is a much better solution than putting food waste into your household rubbish bin which is only emptied every fortnight. On collection day put the green food waste caddy out at the front of your property, where it meets the pavement. If you have a driveway, this is usually at the end of your drive. If you live in a terraced house with an alley behind it, and usually put your household rubbish and recycling bins out at the end of it, don’t put your green caddy there – put it at the front of your property, where it meets the pavement. Check with us if you are unsure. Bring it back within your property boundary for safekeeping between collections.
Household Rubbish
This is collected every 2 weeks.
The household rubbish bin is for all the rubbish you have which cannot be recycled. You can also use this bin for garden waste.
If your household rubbish bin is unsafe to use, our crews will have reported it for you, and ordered a replacement, which will be with you within 10 working days.
On collection day put the household rubbish bin out in the usual place. If you have a driveway, this is usually at the end of your drive. If you live in a terraced house with an alley behind it, this is usually at the end of the alley. If you live in a terraced house with no alley, then it will be where your house meets the pavement. Check with us if you are unsure. Bring it back within your property boundary for safekeeping between collections.
Garden Waste
This is collected every 2 weeks if you have subscribed to this service.
Please put the bin out for collection next to your household rubbish bin.
If you want to subscribe to this service use our online form
If you need to replace your subscription sticker use this online form
The garden waste bin is for all your garden waste, such as dead plants, prunings, cut grass and so on. It won’t be emptied if it has bags, plant pots, soil or thick tree trunks in it.
If your garden waste bin is unsafe to use, our crews will have reported it for you, and ordered a replacement, which will be with you within 10 working days.
On collection day put the garden waste bin out in the usual place. If you have a driveway, this is usually at the end of your drive. If you live in a terraced house with an alley behind it, this is usually at the end of the alley. If you live in a terraced house with no alley, then it will be where your house meets the pavement. Check with us if you are unsure. Bring it back within your property boundary for safekeeping between collections.
If you have an assisted collection arranged with us we know that you'll continue to need help. There's no need to contact us. When the new service starts we'll collect your new blue recycling wheelie bin and bag from the same place that you keep your household rubbish wheelie bin. We won't be able to empty your new recycling bin and bag if you keep them up steps.
If your health means that you are entitled to a Blue Badge or have serious mobility/sight problems which meet our criteria for providing help, and everyone in your household has these problems, you can apply for an assisted collection here.
If your property is one of the few which can only be accessed up or down steps, or over deep gravel we will already know this. Your household rubbish will already be being collected in black sacks, which we supply you with. As your property is unsuitable for a wheelie bin, when the new service starts you will use the standard blue bag for paper and card, and have a second bag for glass bottles and jars, cans and tins, plastic bottles, pots, tubs and trays, instead of a wheelie bin.
Put your bins and caddy on the kerbside on collection day by 6am, unless you have a special arrangement with us such as an assisted collection. Between collections the containers must be within your property boundary.
