Report a concern about an animal in a licensed premise

Fairness and confidentiality

We investigate complaints as an independent body. Both parties are our clients and we have a duty to treat both fairly, respecting privacy and, where appropriate, confidentiality. We will not advise you of the discussions we have had with other parties. 

Information that you provide will be used and stored in accordance with General Data protection Regulations (GDPR).  

Please note: Local authorities are obliged to provide details of licences in force and associated fees to the Secretary of State. We will maintain a list of licenced business and their associated ratings.