Renters' rights - landlords

How to prepare for phase 2

You should:

  • sign up for the Ombudsman Scheme as soon as it’s available - it will be mandatory
  • focus on clear communication with tenants to prevent conflicts before they escalate
  • keep detailed records of maintenance requests and tenant interactions to help resolve disputes
  • gather essential documents ahead of time, including your Gas Safety Certificate, Energy Performance Certificate (EPC) and Electrical Installation Condition Report (EICR)
  • ensure your records are up to date, as missing documents could lead to compliance issues
  • ensure all your property certificates and documents are easily accessible and in one central place
  • ensure you have a robust system in place, so you do not miss any key deadlines