Job opportunity: Housing Advisor (fixed term)
Vacancy reference
ECR000425
Salary
Grade 8 - £34,434 per annum
Hours
37 Hours a week
Contract
Fixed Term Contract - 1 year
Location
Castle House , Newcastle-under-Lyme
About the job
Housing Advisor (Newcastle Housing Advice) 1-year fixed term contract
Are you looking for a new challenge in a busy team delivering positive outcomes?
We are looking for caring and compassionate person to help provide housing and homelessness advice with a keen eye on early intervention and prevention.
Reporting directly to the Newcastle Housing Advice Team Leader, the main duties of this role are
- to interview, persons presenting as homeless or threatened with homelessness, working with them to identify options and a housing plan including access to private sector accommodation, registered social housing, specialist supported housing and low-cost home ownership.
- You will have previous experience and knowledge of relevant housing legislation, statutory guidance, case law, policy and practice but not essential.
- More importantly is that you can demonstrate a positive approach working with customers seeking housing solutions.
You will have:
- Proven negotiation and advocacy skills and be an excellent communicator who can work with customers and third parties in an objective yet compassionate manner. A robust but caring person with an ability to adapt your communication style,
- An organised and methodical approach and have the confidence to work on your own initiative.
- The service operates an out of hours call out service which the role will become part of.
If you feel you have the resilience, spirit and drive to take on a challenge, then this could be the job for you.
Requirements
- 5 GCSEs at grade A-C (or equivalent) in English and Maths.
- Safeguarding Training and awareness.
- Previous experience and knowledge of relevant housing legislation, statutory guidance, case law, policy and practice but not essential.
- Demonstrate a positive approach working with customers seeking housing solutions.
- More details can be found in the Person Specific document attached to this announcement.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
please contact Sharron Swift Newcastle Housing Advice Team Leader 01782 742441 sharron.swift@newcastle-staffs.gov.uk
Closing date
5pm on Monday 11 August 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Monday 18 August 2025
Supporting documents and information
Download the job description and person specification
We are committed to making our recruitment process as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the interview or assessment process please contact our People team (humanresources@newcastle-staffs.gov.uk)
Need help completing the online application form?
Our application form has recently been updated to make it easier to apply, please be aware that you are not able to save your application part way through so please ensure you have all information to hand;
- Make a note of the details of the post you are applying for.
- Read through the job description and person specification.
- Review our values and behaviours.
- Ensure that you have relevant job application information to hand i.e. employment details, qualifications and training, professional memberships (if applicable) and the details of two referees.
- If you have a CV you can cut and paste information easily into the form.
- The supporting information section of the application is your opportunity to share with us your key achievements and highlight any relevant experience. We’d like you to tell us; who you are, your values and strengths, why you feel you are suitable for the role and finally, your career goals.
- We’d suggest typing your supporting information firstly to a Word document and then copy and paste to the supporting information section of the online application. This way you won’t lose valuable information if the page times out.
- At the end of the form you can choose to save a copy of your application, we advise doing this.
- If you are interested in more than one role, you will need to submit a separate form for each job.
Contact our People team if you have any questions regarding the online application form or require further support (humanresources@newcastle-staffs.gov.uk)