Job opportunity: Receptionist
Vacancy reference
ECR000416
Salary
Grade 4 - £25,583 to £25,989 per annum
Enhancements for weekend working where appropriate
Hours
22 Hours a week
Contract
Permanent
Location
Jubilee2 Leisure Centre, Newcastle-under-Lyme
About the job
Are you friendly, proactive, and passionate about delivering great customer service? If so, we’d love you to join the team at Jubilee2 as a Receptionist!
As the first point of contact for our members and visitors, you’ll play a key role in promoting and growing our membership base, including fitness and swimming lesson sales.
You will provide outstanding customer service, support digital bookings, and help customers get the most out of our services both in person and online.
You will also handle day-to-day reception duties, manage enquiries, process transactions, and contribute to our positive and welcoming atmosphere.
Key Responsibilities
- Provide excellent customer service in person, by phone, and via email.
- Promote memberships and swimming lessons for new and existing customers.
- Proactively contact lapsed members and encourage renewals.
- Use our Gladstone Management System for bookings, payments, and enquiries.
- Process financial transactions, including cash and card payments.
- Support digital customer engagement through websites, app, and kiosks.
- Maintain confidentiality and comply with data protection and safeguarding policies.
- Support control of entry, emergency procedures, and health and safety compliance.
- Work flexibly, including evenings, weekends, and bank holidays, as required.
About You We’re looking for someone who is:
- Confident and enthusiastic with great communication skills.
- Passionate about helping customers and providing a great experience.
- Comfortable using computer systems and learning new digital tools.
- Sales-minded, with a proactive approach to generating leads and retaining members.
- Reliable, flexible, and a strong team player.
- Previous experience in customer-facing, sales, or leisure role would be an advantage, but full training will be provided.
Why Join Us? At Jubilee2
You’ll be part of a vibrant, community-focused leisure centre that values health, wellbeing, and excellent service. You will enjoy:
- A supportive and friendly team environment.
- Competitive pay with weekend enhancements.
- The chance to make a real difference in helping people stay active and healthy.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Andrew Murfin - andrew.murfin@newcastle-staffs.gov.uk , 01782 742544.
Closing date
5pm on Monday 27 October 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
Wednesday 12 November 2025
Supporting documents and information
Download the job description and person specification
We are committed to making our recruitment process as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the interview or assessment process please contact our People team (humanresources@newcastle-staffs.gov.uk)
Need help completing the online application form?
Our application form has recently been updated to make it easier to apply, please be aware that you are not able to save your application part way through so please ensure you have all information to hand;
- Make a note of the details of the post you are applying for.
- Read through the job description and person specification.
- Review our values and behaviours.
- Ensure that you have relevant job application information to hand i.e. employment details, qualifications and training, professional memberships (if applicable) and the details of two referees.
- If you have a CV you can cut and paste information easily into the form.
- The supporting information section of the application is your opportunity to share with us your key achievements and highlight any relevant experience. We’d like you to tell us; who you are, your values and strengths, why you feel you are suitable for the role and finally, your career goals.
- We’d suggest typing your supporting information firstly to a Word document and then copy and paste to the supporting information section of the online application. This way you won’t lose valuable information if the page times out.
- At the end of the form you can choose to save a copy of your application, we advise doing this.
- If you are interested in more than one role, you will need to submit a separate form for each job.
Contact our People team if you have any questions regarding the online application form or require further support (humanresources@newcastle-staffs.gov.uk)