Missed collections

Christmas Collection Day Changes 2025

For collections due Thursday 25th December, please put your containers out on Saturday 27th December.

For collections due Friday 26th December, please put your containers out on Monday 29th December and allow up to one extra day for collection (Tuesday 30th).

For collections due Monday 29th and Tuesday 30th, please put your containers out on the usual day and allow up to one extra working day for collection.

For collections due Wednesday 31st December, please put your containers out on the usual day and allow up to one extra working day for collection (Friday 2nd).

New Year Collection Day Changes 2025 

For collections due on Thursday 1st January, please put your containers out on Friday 2nd January and allow up to one extra day for collection (Saturday 3rd).

For collections due on Friday 2nd January, please put your containers out on the usual day and allow up to one extra working day for collection (Monday 5th).

To avoid missed collections

Make sure your bin, bag or caddy is at the kerbside by 6.00 a.m.

Breakdowns, bad weather, roadworks and crew changes can affect the routes of our vehicles. We make over 500,000 collections each month with a 99% success rate. We have cameras on the vehicles to check missed bin reports.

Please ask yourself the following:

  • was your bin, bag or caddy out at 6:00 a.m.?
  • was your collection changed because of bank holidays such as Christmas or New Year?
  • did your bin, bag or caddy have the right things in?
  • if your garden waste bin wasn’t emptied, do you have a valid subscription?
  • did delivery vehicles or parked cars block access?
  • was the bin too heavy?
  • was your bin clearly visible from the road?

If we were unable to make a collection we will already know about it, and will have a plan to return.

If bad weather affected your collections we will have information on the extreme weather page. You can also follow us on Facebook for updates.