Contact or visit us
For easy access
Getting to the museum
If you need help getting to the museum then Newcastle community transport can offer door to door transport. Please provide 7 days notice.
There are two blue badge parking spaces directly outside the museum.
Entering the museum
There is one entrance for visitors outside the sandpit play area at the side of the museum building when approached from the front car park. The entrance can be approached by three steps or a ramp with a gradient suitable for wheelchairs.
Large automatic double doors provide the entrance to our building.
There is a Visitor Services Assistant at reception to help to direct visitors around our building and to open the front double doors should further access be required for larger mobility vehicles.
Wheelchair access and accessible toilet
There is wheelchair access available to all areas. We also have two accessible toilets. A changing places toilet is availble 5 minutes walk away in Newcastle Library.
We have a wheelchair available to visitors kindly donated to us by Castle Comfort Centre, Wolstanton.
Portable hearing loop
For visitors with a hearing impairment, we have a portable induction loop at reception and also an induction loop in the main gallery. These can be used by switching hearing aids to the T-position.
Dementia Friendly
Our volunteers are trained 'dementia friends' and we have a dementia-friendly accessible toilet and reception area. We also run a range of dementia friendly events, please check our what's on page.
Quiet times
Our museum is usually quietest Saturday 10am-11am and weekdays 4pm-5pm.
British Sign Language Interpretation or Lip-Speaker
A local British Sign Language interpreter or professional lip speaker can be provided free of charge at any of our events. Please provide 1 weeks’ notice. You can tell us about this when booking tickets in the section 'is there anything we can do to make this event more accessible to you', or by emailing bramptonmuseum@newcastle-staffs.gov.uk.
Visual impairments
The museum can provide free of charge touch tours for individuals and groups with visual impairments. To book please contact the museum on 01782 619705 or email bramptonmuseum@newcastle-staffs.gov.uk.
The museum can provide large print versions of all exhibition material and can provide exhibition material printed on different coloured background. This can be provided at request on arrival or can be pre-ordered by contacting the museum by:
- Phone: 01782 619705
Financial support
Entry to the museum is free and events and activities are kept to a low cost. We know that times are tough financially right now, so if you would like to attend an event but cannot afford the ticket price please contact us and we can arrange some free tickets:
- Phone: 01782 619705
Visual guide
You, or a member of your family, may be on the autism spectrum or have a special educational need that means visiting an unfamiliar place can cause anxiety. Our downloadable guide has been designed to lead you and/or your family through your arrival at our museum, who you will meet and the spaces you will see. It has been designed with autism in mind.
Sensory borrow bag
The museum has free of charge ‘borrow bags’ with children’s ear defenders and fidget toys which can be helpful for children with ADHD, autism or sensitivity to noises. Please ask at reception and make sure to return it before you leave.
Relaxed film screenings
All of Brampton Museum’s film screenings are relaxed. There are gentle light levels within the room and the sound level is lower than a regular cinema. The film room has standard, child-sized and wheelchair accessible toilets.
When you pre-book your ticket you can reserve a space in the front row or an individual seat at the back where you can have distance from other viewers and some space to move around. Child size ear defenders can be borrowed from museum reception.
Each film begins with an introduction from your welcome host to reassure you of the supportive environment. Our relaxed film shows are very popular and usually sell out so pre-booking is a must. We do ask that you keep talking to a minimum during the performance so other people can hear.
All of our modern feature films have subtitles, but this is not always possible with our archive films. Due to the nature of the films we are unable to provide British sign language interpretation or audio description at present but these are available on our tours and other events.