Bad weather bin recovery
From Monday, 13 January we are implementing a catch-up plan, with some important service changes. Our priority is to empty containers and clear streets.
Please note that if the weather is not as forecast next week – and further snow or freezing temperatures happen – the plan will be subject to change. Follow us on Facebook for service updates @NewcastleunderLymeRecycles and share information with family and friends.
Recycling
If you were scheduled a recycling collection from Monday 6 to Friday, 10 January, please put your blue recycling bin and bag out. We have extra crews catching up on collections throughout the week.
If you don't need a recycling collection, you can present it next week on your normal collection day.
If your collection is due the week starting Monday, 13 January, put your bin out as usual and allow extra time for collection.
Household rubbish
If your collection was due from Monday 6 to Friday, 10 January, and we haven't been able to get to you, please put your bin out. We have extra crews catching up on collections throughout the week.
If your collection is due the week starting Monday, 13 January, put your bin out as usual and allow extra time for collection.
Food waste service
Please put the caddy out on your normal collection day and allow an extra day for collection.
Missed collections
In order to help us empty your containers and get everything back on track, we will be unable to accept missed collection reports. Doing this means we can catch up more quickly. If you think we have missed a scheduled collection due on or after Monday, 20 January, you can report it in the usual way.
Frequently asked questions
Why are you mixing together the recycling materials when I have separated them?
As it’s been out for so long, some material will now need to be sorted differently so that it can be recycled. We have made a special arrangement with our reprocessor to do this.
Do I still need to put paper and card in my blue bag, and glass bottles/jars, plastic bottles, pots, tubs and trays; cans, tins and aerosols in the blue bin?
Yes.
Why is my food waste being put into the vehicle along with my domestic waste?
We may not be able to collect the contents separately next week, so the food waste will make electricity for this one collection, rather than electricity and compost. The fully separated collection of food waste restarts on Monday, 20 January, on your usual weekly collection day.
Do I still need to use my food caddy for my food waste?
Yes.
Will you take additional recycling?
If your blue bag is full, as usual we will take cardboard in bag-sized bundles or boxes. If your blue bin is full, please put out the extra material in a box. A plastic box is ideal. If you have an old recycling box, that would be perfect. If you don’t have a plastic box, we will accept the material in a cardboard box. Please do not put any overflow from your blue bin into plastic bags, as we cannot accept them. Remember that even under normal circumstances you can put extra material out this way.