High hedge complaints

We can deal with complaints about hedges that are so high that it is affecting the level of light coming into a property or affecting the view out of a window.  

We will not be able to deal with: 

  • untidy hedges 
  • hedges that shed their leaves annually 
  • boundary disputes 
  • subsidence or damage to property 

Involving us must be your last resort and a complaint can only be made if you really cannot agree a solution with the owner of the hedge. We can refuse to get involved if you have not done everything you reasonably could to settle your dispute before making a formal complaint. 

We will not consider a complaint received within 12 months of a previous complaint about the same hedge. 

We would also recommend that you check whether the hedge is protected