Need a little extra help?

Assisted collection

Sometimes a little extra help is needed to deal with individual circumstances. We offer assisted collections to those who are unable to put their bins/bags out. We only offer assistance where there is no one at the property who is capable of moving the bins/bags. These will be collected from an agreed location.

How do I apply?

All assisted collections must make an application using the assisted collection form.

Apply for assisted collections

Can I apply on behalf of someone else?

You can apply on behalf of a friend, relative or client, but we will need to take your details as a point of contact.

What if I live in a flat?

If you live in a flat, we can only provide an assisted collection for properties on the ground floor.

What happens after I apply?

Applications are subject to approval and a site visit may be required. This could take up to 10 working days.

Please continue to put your bins/bags out until you have had your application approved.

If you have given us your e-mail address, we will e-mail you with an update.

Recycling and waste survey

We value your feedback. Please take a couple of minutes to fill in our survey.

Complete the survey