Need a little extra help?
Sometimes a little extra help is needed to deal with individual circumstances. We offer assisted collections to those who are unable to put their bins/bags out. We only offer assistance where there is no one at the property who is capable of moving the bins/bags. These will be collected from an agreed location.
How do I apply?
All assisted collections must make an application using the assisted collection form.
Apply for assisted collections
Can I apply on behalf of someone else?
You can apply on behalf of a friend, relative or client, but we will need to take your details as a point of contact.
What if I live in a flat?
If you live in a flat, we can only provide an assisted collection for properties on the ground floor.
What happens after I apply?
Applications are subject to approval and a site visit may be required. This could take up to 10 working days.
Please continue to put your bins/bags out until you have had your application approved.
If you have given us your e-mail address, we will e-mail you with an update.