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25 March - update for Taxi drivers licensed in Newcastle-under-Lyme:

The Council will make a one-off discretionary grant payment of £750 to dual drivers, who are currently licensed by Newcastle-under-Lyme Borough Council, to recognise some of the difficulties experienced throughout this pandemic. Only one payment is permitted for each applicant.

Follow this link to complete the grant application form, including all of the requested information, so that your eligibility for the grant may be checked. You will need to upload clear and legible photographs or images of:

  • A recent bank statement (less than three months old), that shows your name and the sort-code and account number;

  • The front of your current dual driver licence

If you are eligible for the grant then a payment will be made to you in due course. Payments will be made by BACS transfer only.

All applications must be made by 30 April 2021.

***If you have already made an application for a grant please ignore this message.  Please note that we have had many applications and are taking longer than the original two weeks to process them.  If you have received a message to confirm that your application has gone through please allow us the time to check them.  We will email you with the email provided if there is any problem*** 

During this unprecedented time with the outbreak of the Coronavirus, known as Covid-19, the Council have taken the difficult decision to stop all face to face contact in relation to applications pertaining to Hackney Carriage and Private Hire (taxi) licensing. This has been done to safeguard and protect not only the Council’s own staff but also our customers from the potential spread of Covid19.

With immediate effect the Council will no longer be holding appointments to submit driver, vehicle or operator applications. 

For all new and renewal vehicle applications the Council has rolled out an online application procedure. A link is available on the Council webpage relevant to the licence you are applying for. It is very similar to many online booking/shopping forms where you have some mandatory questions and cannot progress unless you complete certain sections. The forms consists of the same questions currently requested on the paper application form. As part of the online application you will be required to submit scanned copies or clear images of the original documents, and make payment online with a debit or credit card. If you do not submit these then you will not be able to progress to the payment stage and your application will not be accepted. 

As this is a quickly evolving situation it may be that processes change with little notice. We will endeavour to keep the webpage updated with the most current information available at all times.

We appreciate that this is a difficult time for everyone and ask that you have patience and support whilst the new processes are finalised and implemented.

The Licensing Administration team


Newcastle-under-Lyme Borough Council is responsible for issuing licenses, including Hackney Carriage and private hire driver and vehicle licences, licences for premises selling alcohol and licences for sexual entertainment venues. The licensing section also processes applications for street and house-to-house collections and permits and licences for gambling premises and activities.

View the Licensing Online Register

Last updated 6 April 2021

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