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Dual Driver Application Process

Application Process for a Dual Hackney Carriage and Private Hire Driver Licence

During this unprecedented time with the outbreak of the Coronavirus, known as Covid19, the Council have taken the difficult decision to stop all face to face contact in relation to applications pertaining to Hackney Carriage and Private Hire (taxi) licensing. This has been done to safeguard and protect not only the Council’s own staff but also our customers from the potential spread of Covid19.

With immediate effect the Council will no longer be holding appointments to submit driver applications. With that in mind the alternative arrangements below will be rolled out shortly.

If you had an appointment booked with the Council from 23 March 2020 onwards then your appointment has been cancelled. You should have received a telephone call and/or email from the Licensing Team to inform you of this.

Due to the number of applications expected, and the requirements of the policy to uphold, we will unfortunately no longer be accepting applications from new drivers. That means applications for those who have never been licensed before by the Council, and those who have had their licence lapse due to not completing their renewal process on time will not be accepted until further notice. The exception to this is those new applicants that have already completed and passed the Council Knowledge Test, Safeguarding Course and Disability Equality Training Course.

To apply you will be required to send an email to: licensing@newcastle-staffs.gov.uk . In the email you must state the below information:

  • Name:
  • Address:
  • Date of Birth:
  • Current Badge Number:
  • Current Badge Expiry Date:
  • Online DBS reference number OR their reference for the DBS Update Service:

You must also attach either scanned copies or clear images of the original documents listed below. The maximum limit for incoming emails is 20Mb so please try and consolidate documents onto fewer attachments where possible. Failure to do so may mean your application is rejected:

Applicants for a Dual Driver Licence are required to have held a full driving licence for at least three years and must be at least 21 years old.  You are also expected to have a satisfactory level of conversational and written English - any renewal drivers who do not satisfy the licensing team on application or raise concerns due to complaints will be required to sit the Council's knowledge test from 1 January 2020.

Apply for a Disclosure and Barring Service (DBS) Certificate

Application Documents

- a completed application form including a Statutory Declaration of your full criminal and motoring history

- the appropriate licence fee (including DBS fee if required) - confirmation of how to pay will be advised by email once the application has been received in full

- a full UK driving licence (or European equivalent) that has been held for at least three years

- an enhanced DBS certificate issued within the previous three months or a certificate registered with the Update Service

- if not resident in the UK for the last five years you will also need to produce a certificate of good conduct from the relevant Embassy or High Commission.   Further guidance can be found here

- an authorisation for the Council to access your online record via the DBS update service

- one passport sized photograph

- Proof of your Right to Work in the UK

- a Safeguarding and Child Exploitation Awareness training certificate issued by the Council or Staffordshire County Council within the last three months

- a Disability equality training certificate (new applicants and first renewals following 1 January 2020) 

- a Group 2 medical certificate issued in accordance with the Council's policy that is less than three months old (over 65s will be required to provide a new certificate annually)

- a DVLA online check code or DVLA data protection mandate (D906)

- a BTEC Level 2 certificate in  the 'Introduction to the Role of the Professional Taxi and Private Hire Driver' or equivalent determined by the Council (new and first renewal from 1 November 2019 only)

- a Council Knowledge Test certificate (new drivers only from 1 January 2020)

Those applications that provide everything requested will be contacted via telephone to make payment with a debit or credit card. Those unable to provide everything in one go will receive contact from the team explaining what is missing and what to do next, or rejecting the application resulting in having to start again.

The Council Safeguarding Training has been suspended. This means driver applicants will not have to meet the Policy criteria of attending a course within the 3 months prior to their application. That said, if you have completed the training then you should include the certificate, and if you haven’t you will be asked to complete the course when these interim measures come to an end.

The Disability Equality Training remains in place. As such if you are booked onto a course due to take place in the coming months then you will be expected to attend the webinar and provide a certificate along with your application. Should the training cease to take place then the Council will consider its position. For further details please contact the course provider First Response Training.

As this is a quickly evolving situation it may be that processes change with little notice. We will endeavour to keep the webpage updated with the most current information available at all times.

We appreciate that this is a difficult time for everyone and ask that you have patience and support whilst the new processes are finalised and implemented.

The Licensing Administration team


Last Updated - 24 March 2020

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