If a dog barks regularly and causes a significant disturbance to a neighbour, the dog’s owner must take steps to resolve the problem. If they fail to take appropriate steps they may be guilty of an offence under Part III of the Environmental Protection Act 1990 or of conduct which is unreasonable for the purposes of the Anti Social Behaviour Crime and Policing Act 2014-Part 4. If you wish to make a complaint about a barking dog please contact us using our online form to report the problem the noise is causing.
- Your name, address, and a contact telephone number
- The address where the dog lives
- How the noise from the barking is affecting you
How we investigate complaints
- Officers will visit the dog owner to establish if there is a valid complaint and to find out why the dog is barking excessively
- We advise the owner of their legal duties, and offer practical help and advice. See our hints and tips sheet for practical advice (427 Kb)
- We will make a series of visits to see if we can witness the problems first hand
- We ask the person making the complaint to fill in a noise diary - available here
- You can also capture evidence using a smartphone app(external link)
- Where we have sufficient evidence we will ensure that appropriate formal enforcement action is pursued. We will advise you further if we reach this point
- If no noise diary is returned within eight weeks of the original complaint, we will presume that the matter has been resolved and the complaint will be closed with no further action.
Fairness and confidentiality
The Council investigates complaints as an independent body. Both parties are our clients and we have a duty to treat both fairly, respecting privacy and, where appropriate, confidentiality. We will not advise you of the discussions we have had with other parties.
Information received (your details) will not be released unless we are required by law to do so. Should enforcement action be taken your details will be made available to the court.
Last updated 22 September 2020